Article ID : 00191950 / Last Modified : 25/05/2022

Sound skips or breaks up when connected to wireless speakers via Bluetooth.

Sound cuts out during Bluetooth connection, including the Speaker Add and Wireless Party Chain functions.

    1.  Before you start, check the following

    f this issue occurs while using a Bluetooth® device or the Speaker Add and Wireless Party Chain functions, perform the following troubleshooting steps and check if it is resolved after completing each one:

    • Move the device away from radios, TV, tuners, microwave ovens, etc., and areas where the wireless LAN access points were set up.
    • Move the connected Bluetooth device close to the wireless speaker.
      Note: Walls, metal racks, or other objects may interfere with the connection between your wireless speaker and the source device.
    • Issues may occur if you're operating applications or accessing the settings on your mobile device. Stop the Bluetooth playback if you're performing these operations.
    • Restart your mobile device, then reconnect to your wireless speaker through Bluetooth.

    If none of these points improved your situation, proceed to the next step.

    2. Change the wireless playback quality of the speaker

    Use the following method to change the wireless playback quality of the speaker to Priority on stable connection.
    NOTE: The following method does not apply when using multiple speakers simultaneously (Speaker Add or Wireless Party Chain function, etc.).

    SRS-XB20, SRS-XB21, SRS-XB22, SRS-XB30, SRS-XB31, SRS-XB32, SRS-XB40, SRS-XB41

    SRS-XB23, SRS-XB33, SRS-XB43

    GTK-XB60, GTK-XB90

    SRS-XB12

    SRS-XB13

    SRS-NB10

    SRS-NS7  

    3. Check the connection status between the devices

    Check the connection status:

    • If the computer or smartphone is connected to a 2.4 GHz wireless LAN: 
      • Try using a 5 GHz band wireless LAN connection instead
      • Try using a wired connection (For computer only)
      • Place the speaker and computer or smartphone closer to each other
         
    • If the computer or smartphone is connected to a 5 GHz wireless LAN:
      • Move to a place where the Wi-Fi signal strength is strong
      • Place the speaker and computer or smartphone closer to each other
         
    • If the computer is connected to a wired LAN:
      • Place the speaker and computer closer to each other
         
    • If the smartphone is connected to the line of the mobile phone operator:
      • Move the smartphone to a location where the mobile phone reception is good
      • Place the speaker and smartphone closer to each other