Terms and Conditions of Sale
Please read these terms and conditions carefully. They contain very important information about your rights and obligations, as well as warranty and liability limitations that may apply to you. By using this Website for placing an order for Products and/or Services, you (“Customer”) accept and agree to these terms and conditions.
Sony Europe B.V. is a company incorporated in the Netherlands with registered company number 71682147, with its registered address at The Heights, Brooklands, Weybridge, Surrey, KT13 0XW, United Kingdom.
Sales on this Website are made through Sony Europe B.V.’s UK branch, registered in England and Wales under company no. FC035527. The registered VAT number for UK is GB 636110080.
In these terms and conditions:
“Sony”, “we” or “us” means Sony Europe B.V.;
“Sony Group Company/ies” means Sony Group Corporation, and any entity, firm or corporation, the majority of whose shares or equity is owned or controlled directly or indirectly by Sony Group Corporation;
“Customer” or “you” refers to the person (a natural person or other legal entity) who orders Products or Services via this Website;
“Consumer” means a person who purchases Products or Services acting outside of and unrelated to their business or profession, or as otherwise defined in applicable legislation.
“Contract” is the contract containing these terms and conditions, formed by Sony’s acceptance of your Order;
“Day” refers to a calendar day;
“Invoice” is the invoice issued by us to you for the price of the Products and/or Services;
“Order” means an order including any pre-order placed by you in accordance with these Terms;
“Order Receipt” is Sony’s automated email acknowledgement of receipt of your order, this does not constitute acceptance of your order;
“Order/ Shipment Confirmation” means the order confirmation is issued by us to you indicating acceptance of your order and shipment of Products;
“Products” are the products listed as items for sale on the Sony website;
“Services” are any, chargeable or free, services available from Sony through this Website, for example, delivery, installation or packaging services;
“Terms” are these terms and conditions of sale;
Sony can be contacted in different languages via the below links depending on the contact issue and by telephone on the contact number(s) mentioned in Website.
For questions relating to Your Order/ Shipment/ Returns:
For questions relating to Product Support and Repair:
Your purchase of Products or Services through this Website is subject to these Terms and no other terms or conditions shall apply. These Terms override any other terms or conditions referred to by Customer or in any course of dealing.
By placing an order, you warrant that you are at least 18 years old, you are purchasing for your own use and you will not resell Products or any parts, components or accessories supplied with the Products.
Information and product depiction contained in our advertising, brochures, other written materials, on the Website or given to you by our agents or employees constitutes an invitation to treat. No such information constitutes an offer by us to supply any Products and/or Services.
The (technical) steps from placing an order on our Website until conclusion of a binding contract are as follows:
- By placing an Order, you make an offer to us to purchase the Products and/or Services you have selected in accordance with these Terms. You are solely responsible for providing accurate, current and complete information about you including correct delivery address details and for checking/ correcting your Order during the checkout process prior to placing an Order on our Website.
- When you place your Order, Sony will send you an Order Receipt by email. Such Order Receipt email will be automatically generated. Such Order Receipt email and/ or any acceptance of payment or issuance of an invoice shall not constitute acceptance of your Order.
- We may accept or reject your offer at our discretion including but not limited to reasons such as fraud, lack of stock, incorrect prices, non-compliance with these Terms.
- Acceptance of your Order is subject to availability and conditional upon Sony’s verification of both your Order and your credit card or other payment details. Sony reserves the right to prioritise orders and to allocate limited stock between orders as it deems fit.
- Sony generally takes payment for your Order before sending your Product. However, the taking of payment shall in no case constitute acceptance of your Offer nor the conclusion of a contract.
- A binding contract will only be concluded when the Products have been shipped which will be confirmed by a separate email to you (Order/ Shipment Confirmation). The contract will be concluded in the primary language of the version of the Website on which your Order was placed.
- If we cannot accept your Order we will inform you accordingly.
Please note that Sony does not deliver Products and/or Services to certain regions within some countries as listed in clause 9.
We recommend that you retain a printed copy of these Terms with a copy and/or note of your order, Order Receipt, Order/ Shipment Confirmation, payment method acceptance and invoice as evidence of purchase.
You are solely responsible for 1) providing true, accurate, current and complete information about you including correct delivery address details as prompted in the Sony website account details section (“Account Information”), and 2) maintaining and promptly updating Account Information to maintain its accuracy and completeness. You are solely responsible for the security of any password provided to you for purposes of facilitating purchases or other matters via this and other Sony websites. Sony shall not be liable for any unauthorized use of passwords.
Whilst Sony endeavours to maintain availability of Products and Services where reasonably possible, this can change continually and Sony reserves the right to update, revise and/or discontinue Products and/or Services at any time.
Any product images shown on the Sony website are purely for illustrative purposes. Sony cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Any weights and measurements stated on Sony websites are approximate, all monitor and television screens are measured diagonally and all monitor and television screen images are simulated pictures.
Although care is taken to ensure the accuracy of the information on the Website, there could occasionally be inaccuracies or typographical errors, including pricing errors. Sony shall not be obliged to honour, nor be liable in respect of, such errors, except for errors concerning characteristics and nature of the Product/Service (i.e. incorrect product specification) in which case at our discretion, we may offer you with Products or Services which fulfil or are close to the initially described Product specification (if any).
The prices of Products or Services are those which apply at the time of Customer placing an Order.
All Product and/ or Service prices displayed include VAT (or other revenue tax). Additional charges such as shipping may be charged in addition to the applicable Product price and will be indicated to you prior to placing the Order on the Website and will also be set out in the Invoice sent to you by email.
Sony may revise prices for Products or Services at any time, but such changes shall not affect any Order which we have accepted by issuing an Order/ Shipment Confirmation prior to the implementation of such price change.
It is possible that, despite our best efforts, some Products or Services may on rare occasions be incorrectly priced. Sony will normally check prices before accepting an Order and where the correct price is higher than the price indicated on the Website when you placed your Order, Sony will reject your order and refund any payment already made. Notwithstanding the above, if Sony nonetheless accepts and processes an Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised as a mispricing, Sony may still be entitled to end the contract, refund any sums paid and require the return of any Products provided.
Sony accepts payment by approved credit card such as Visa and Mastercard as well as certain other payment provider services. Details of the accepted payment methods for each country can be found at [xxxxx]. Payment options may vary from country to country.
Customer must tender payment using one of the accepted payment methods in the currency listed on the Website and indicated in the invoice, on or before the delivery of Products or Services unless otherwise agreed with Sony. Invoicing and payment collection by Sony may be effected through third parties.
For credit card payments, Customer must provide his or her valid credit card number and other requested details in the “check-out” section of the Website, when Customer orders Products or Services. For Orders placed using credit cards, Sony will take payment in full when you place your Order.
If we are unable to deliver your Order after having taken payment, you will be reimbursed in full.
Costs. Delivery details (including estimated delivery dates) and costs will be displayed during the checkout process as well as on the Website and will be confirmed in the Order-Shipment Confirmation and the Invoice.
Time. Sony aims to deliver promptly and within no less than 30 days from the date of acceptance of your Order, unless communicated otherwise (e.g. for advance pre-orders). However, there may be reasons for Sony’s inability to ship according to its target dates (most of which are beyond Sony’s control). Accordingly, any dates given by Sony for the delivery of Products or rendering of Services are estimates only, and Sony cannot guarantee any specified dates, except where such delivery dates have been explicitly confirmed by Sony as binding.
If Products cannot be delivered or Services rendered by any estimated or target dates given by Sony, Sony may reject or cancel the Order and, provided the delay of delivery is not due to gross negligence or intent on Sony’s side, Sony is solely liable to refund any money paid by Customer to Sony. Any right to damages based on delay in such an event is excluded.
Delivery regions. Products or Services will only be delivered or rendered to delivery addresses in United Kingdom for purchases on this Website under www.sony.co.uk/store. Depending on the region (e.g. difficult-to-access regions) delivery time can take longer than general delivery time as specified in the order. Please see here for more details.
Instalments. Sony may deliver Products or Services by instalments in any sequence. Where Products or Services are delivered by instalments, each instalment is deemed to be the subject of a separate Contract. No default or failure by Sony in respect of one or more instalments will affect the Contract in respect of Products or Services properly delivered.
Sony (or its finance partners, in the case of purchases financed on an instalment basis) retain full legal title to Products - until it has received in full payment of all amounts due on those Products. Any risk for delivery will be taken by Sony.
Title to any software comprising, or included in or with, the Products remains with Sony, the relevant Sony Group Company or the relevant licensor, notwithstanding payment.
All software, including pre-loaded software contained in hardware Products, is licensed and not sold. It is licensed either by Sony or the relevant software owner to you subject to the relevant software end-user licence agreement or other terms included with the software and/or with the Product or Services. Software may not be disassembled, decompiled, reverse engineered, merged or combined with any other software, copied, translated, adapted, varied or modified (save as expressly permitted by applicable law) nor may it be distributed in any form.
Where express software licence terms are not supplied, software is licensed on a non-exclusive, non-transferable, single user basis for use only with the accompanying Product.
If you do not accept the terms of any applicable software license, subject to the exceptions in clause 12 below, you should return the Products within the time period set out in clause 11 below. Note: to qualify for a refund, shrink-wrap software must not be opened (see clause 12 below).
Return right. If you are purchasing as a Consumer you have a period of 28 days for purchases on this Website under www.sony.co.uk/store from date of Product delivery (or the last item where Products are delivered in separate shipments) to change your mind and cancel the contract and receive a full refund of the Product purchase price and any standard delivery costs without stating any reason.
Limited use. During the 28 days return period, the Product can only be used to the extent necessary to determine the nature, characteristics and effect of the product as would be reasonably permitted in a retail store. This return period shall enable you to evaluate the Product as you would in a physical shop, before deciding whether you want to buy it.
Exercising your rights. To exercise your right to withdraw from your Contract you must provide Sony with an unequivocal statement of your decision within the above-mentioned time period. The easiest way to do so is to contact us using the methods described in our Returns Policy.
Return time. Once you have exercised your right to change your mind you must return the Products within 14 days from telling us you wish to end the Contract securely and appropriately packed unused and in original condition together with all accessories and free of charge products. In case of free pick-up of larger Products, at Customer’s home, you need to make yourself available during this 14-days return obligation period at the dates suggested by the carrier, in order to complete collection within this time period. We reserve the right to refuse such pick-up occurring after the expiry of this legal fourteen (14) -day period of return, provided that this expiration was caused by Customer.
Partial returns. If you wish to return only parts of your purchase, for instance from a bundle or from several products you purchased benefiting from a promotional saving (discount or free shipping costs), the received discount is void, and the full discount will be deducted from the refund. For example, if you receive £50 savings when you purchase a BRAVIA TV and a soundbar together or you receive a promotional saving of £50 or free shipment worth £10 when purchasing above a certain monetary threshold and you return either item(s) separately, the £50 savings or £10 saved shipping costs will be deducted from your refund. However, so called Product Kits (meaning Product box with multiple items in the same box such as camera and lens) cannot be returned partially.
Refund. No later than 14 days following receipt of the returned Products, Sony will, subject to the below limitations, refund the purchase price plus standard delivery cost value, less any deductions due to the diminished value of the product, as described below, by crediting the relevant credit card or bank account (or other payment means) you used for payment for the initial Order. If Sony has refunded the price paid before Sony is able to inspect the goods and later discovers they have been handled in an unacceptable way or parts are missing, you must pay Sony the relevant amount to reflect such diminished value. Sony currently covers the costs of returns, but this may change in the future which will be communicated in due time.
The issuance by Sony of a return reference number shall not constitute an acceptance or acknowledgment that you qualify for the right to return Products or obtain a refund as this will be subject to verification by Sony
Refund reductions. Sony is permitted by law to reduce your refund to reflect any reduction in the value of the Product if you have used the Product beyond normal handling or inspection (e.g. beyond what would reasonably be permitted in a retail store). If you return Products (1) which you have damaged or not securely and appropriately packed or used beyond normal handling, or (2) parts of which, including products, accessories, components and/or other items are damaged or missing, Sony retains the right either to refuse to refund Product purchase price (subject to applicable local law), or Sony may reduce any payments to be refunded to you to reflect the diminished value of the goods.
Delivery costs. Any delivery costs paid by you exceeding the standard delivery cost (e.g. if you chose to pay extra for any quicker or guaranteed delivery service) will not be reimbursed and you will only receive a refund of the value of the cheaper standard delivery option.
Cancellation of Services. If you are purchasing as a Consumer, you may cancel purchased Services for any reason for a full refund of the Services purchase price actually paid within 28 days following the date of the acceptance of your Order, by informing Sony in the same way as described above. However, you can no longer exercise your cancelation right in respect of Services once the Services were completed prior to the end of the 28 day term with your express consent and your express acceptance of the fact that the right of cancellation expires after completion of the services.
Refund of Services costs. On cancelling Services, Sony will, subject to the above qualifications, repay the actual amount paid to Sony, by crediting the relevant credit card or bank account (or other payment means) you used for payment of the initial Order, unless Sony has started to perform the Services, in which case Sony is entitled to reduce the refund for any part of the Services already supplied up to the point of your cancellation.
The right of return for any reason in clause 11 does not apply if you do not purchase Products or Services as a Consumer. The right of return and refund does not apply to software sold with Sony products, or as a separate product, if the license seal has been broken and/or shrink-wrap packaging opened (such as sealed audio or video recordings or sealed computer software). Further, you may not return a Product and claim a refund if the Product concerned is a personalised Product, such as an engraving or other means of individual personalisation made in accordance with your specifications, or if the Product has become mixed inseparably with other items after their delivery.
Defective Products and Services – your statutory rights
Sony is under a legal duty to consumers to supply Products that are in conformity with your contract with Sony; the Products must be as described, fit for purpose and of satisfactory quality.
If your Product is or becomes faulty through no fault of your own then you may be entitled to a refund, repair or replacement of your Product (your statutory rights), depending on the circumstances. You may also have rights under a Sony Product guarantee – please see ”Product Guarantee rights” below. Please visit the 'Support' section of the Sony website as listed in clause 2 above, where you can find different ways of contacting Sony in the event of problems with your Product. In case any faulty Product/s needs to be returned to us or (if they are not suitable for posting) to be collected from you, we will pay the costs of postage or collection, provided the return is completed in accordance with Sony instructions.
If there is a problem with any Services you have purchased, you can ask us to repeat or fix the Service if it's not carried out with reasonable care and skill or get some money back if we can't fix it. If you have a complaint about the Service that Sony has provided, then please contact Sony via the 'Support' section on the Website.
These rights are in addition to the rights to return according to clause 11 of these terms and conditions. These statutory rights apply, and you may enforce them, whether or not your Product is covered by a Sony Product Guarantee (see ”Product Guarantee rights” below). These legal rights are not affected by anything else in these terms.
Sony also provides a manufacturer’s guarantee for certain Products, entitling you to a remedy against the manufacturer Sony (subject to the applicable guarantee terms and conditions) in the event that your Product requires servicing within the stated period of cover due to a defect of materials or workmanship (“Sony Guarantee”). The guarantee documentation for Sony Products, which sets out the service undertakings under the Sony Guarantee, is available via the ‘Support’ section of the Sony Website.
These rights are in addition to the statutory warranty rights referred to above. Your statutory rights apply, and you may enforce them, whether or not your Product is covered by a Sony Product Guarantee. These legal rights are not affected by anything else in these terms.
With the exception of any applicable Sony Guarantee or any extended guarantees that may be offered by Sony, and without limiting your ability to enforce your statutory rights, as mentioned above, Sony gives no guarantees with respect to Products or Services.
These Terms set out the full extent of Sony’s (and other Sony Group Companies’) obligations and liabilities in respect of the supply of, or failure to supply, Products or Services.
Sony and Sony Group Companies are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, such as breach of your legal rights in relation to the Products, including defective Products, or damages to your property caused by Sony or its agents while performing Services (excluding any pre-existing faults or damages). Sony and Sony Group Companies shall have no liability to you (or any other parties) for:
- inability to order Products or Services via a Sony website or other media, or
- damages which occur due to unauthorized access by a third party to your Order account;
- any business losses, if you use the Products for any commercial, business or re-sale purpose. Sony will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Where you are purchasing as a business, we exclude all implied conditions, warranties, representations or other terms that may apply to the Website or any content on it.
In no event will the above exclusions apply in respect of Sony’s gross negligence or wilful default, death or personal injury arising from Sony’s negligence, or Sony’s liability under product liability laws.
These Terms do not affect (and should not be read to affect) your statutory rights which cannot be waived or limited by contract.
In certain circumstances Sony may seek additional personal information such as photocopies of identification documents or credit cards for example for identity verification or fraud prevention purposes. Where such additional information is submitted to Sony it shall also be regarded as “Personal Data”.
You acknowledge that Products licensed or sold to you under these Terms may be subject to export control laws and regulations of jurisdictions including but not limited to, the countries of the European Economic Area. You confirm that, should this be the case, you will not export or re-export them in breach of such laws or regulations.
The Website is continually being revised and updated and Sony may amend the Website, Products and Services and these Terms, including pricing, payment and warranty terms, at any time without notice. Sony may provide notices of changes to the Websites, the Terms and other matters by displaying notices or links to notices or by simply making the changes on the relevant Sony website. Frequent review of the Website and these Terms is recommended. However, Contracts concluded on the basis of previous terms and conditions remain unaffected and the Terms and prices applicable at the time of Customer’s Order placement shall apply to an accepted Order.
The sale of Products and/or Services and these Terms shall be governed by and construed under the laws of England and Wales for any purchases from this Website. All disputes shall be subject to the exclusive jurisdiction of the Courts of England. However, if you are purchasing as a Consumer and not as a business, this does not affect your statutory rights or prevent you from submitting a dispute in the country where you are resident.
Sony does not offer participation in alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it, without the Consumer having to go to a court), including online dispute resolution (http://ec.europa.eu/consumers/odr/).
No omission or delay on the part of any party to insist on strict performance of any Terms, or in exercising any right, power or remedy under these Terms, shall operate as a waiver thereof, nor shall any single or partial exercise by any party of any right, power or remedy preclude the further or other exercise thereof or the exercise of any other right, power or remedy. Without limitation, no waiver by any party of any breach of any provision of these Terms shall be a waiver of any subsequent breach of that or any other Term.
We will make every effort to perform our obligations under these Terms. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control, including but not limited to strikes, terrorist acts, war, epidemics, pandemics, supplier/transport issues, governmental or regulatory action and natural disasters. In the event of a delay, we will notify you in the event of any material impact to your Order and we will perform our obligations as soon as reasonably possible.
If any provision (or part thereof) of these Terms is or becomes illegal, invalid, unenforceable, or prohibited in any respect under any applicable law or regulation, or with respect to a certain category of persons, such provision or part shall to that extent, be deemed not to form part of the Contract. The legality, validity or enforceability of the remainder of these Terms or the remaining parts of the relevant provision shall not in any way be affected or impaired thereby. The legality, validity or enforceability of such provision under the applicable laws of any other jurisdiction or country or category of persons, shall not in any way be affected or impaired.