Sony Support

Article ID : 00137920 / Last Modified : 01/05/2020Print

Troubleshooting for Sony's Android Touchpad Remote Control

    The following Troubleshooting article will help you solve common issues related to your Touchpad Remote Control.

    If pairing fails

    Use the following article: Registering my Touchpad Remote Control to Sony's Android TV fails


    If your Touchpad does not operate

    NOTE: When the LED is blinking in red, the TV could not receive a signal from Touchpad Remote Control.
    Please turn On your TV by using the Infrared Remote (IR) or by the main power switch.

    When using for the Touchpad Remote for the first time

    Use the following article:  How do I pair my Touchpad Remote Control to Sony's Android TV?

    When using the Touchpad Remote Control at any other time

    Use the following steps:

      • Replace the batteries

        1. Remove the batteries from the Touchpad Remote Control.

          NOTE: Be sure that the batteries are not drained and that there are no problems with the contacts.

          How to open the cover:

          Opening the Touchpad remote
           

        2. Wait at least 2 seconds.
        3. Reinsert the batteries into the Touchpad Remote Control.
        4. Push the release button and remove the cover.
      • Re-pair the Touchpad Remote
      1. Turn on the TV.
      2. Press the HOME button.
      3. Select Settings.
      4. Select Touchpad Remote Control settings in the Network & Accessories Category.
      5. Select Pair Touchpad Remote Control.
         
      • The Touchpad Remote Control uses the 2.4 GHz band, therefore communication speed may deteriorate or cut out occasionally due to wireless LAN interference.
        Radio wave interference is more likely to happen if household electric appliances (e.g. microwaves or smartphones) are placed nearby.
      • The TV or Touchpad Remote Control may not work on a metal racks due to wireless communication interference.
      • The Touchpad Remote Control can control only the last paired TV. Only one Touchpad Remote Control can be paired to the TV.
      • It is recommended to use the Touchpad Remote Control within 7 m (23 ft.) of the TV.
      • When you unplug the TV and plug it in again, the TV may not be able to turn on for a while. This will happen even if you press the power button on the remote or the TV, as it will take some time to initialise the system. Wait for about 10 to 20 seconds, then try operating it again.

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