Article ID : 00137878 / Last Modified : 12/10/2018

The Touchpad remote stopped working after updating the TV's firmware

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If your Touchpad remote is no longer working after performing a firmware update, please try one of the following steps:

  1. Use the Infrared remote to turn Bluetooth Off/On from the Bluetooth settings.
    1. Press the HOME button on the remote.
    2. Select Settings.
    3. Select Bluetooth settings in the NETWORK & ACCESSORIES category.
    4. Select Bluetooth.
    5. Select Off and turn it On again.
  2. Unplug the AC power cord (mains lead) for the TV, then plug it back in.