Article ID : 00155684 / Last Modified : 12/11/2018

How do I turn off or exit the DEMO mode setting on my TV?

Applicable Products and Categories of This Article

IMPORTANT:

  • This article only applies to specific products. Please check the Applicable Products at the bottom of this article.
  • If model-specific information is required to complete any of the steps in this solution, refer to the manual supplied with the product.

Exit Demo Mode from the settings menu. To find the steps, select your TV model type from the following.

 

For Android TV models:
(How to tell the difference between an Android and non-Android TV)
Set Demo Mode and Picture Reset Mode to Off.

  1. Press the HOME button on the remote.
  2. Press the Image Down Arrow button on the remote to scroll the screen, and then select Settings on the HOME screen.
    Image
     
  3. Select Retail mode setting in the SYSTEM PREFERENCES category.
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  4. Demo Mode and Picture Reset Mode are displayed.
    Image
     
  5. Set Demo Mode and Picture Reset Mode to Off.
    Image

NOTE: Depending on the product, you can also cancel by holding down the TV button on the side of the TV.

  1. Image

    [A] Rear view of the X9400C series
    [B] Rear view of the X8500C series


For WxxxB series / XxxxB series :
Set Demo Mode and Picture Reset Mode to Off.

  1. Press the HOME button on the remote.
  2. Select ImageSettings on the HOME screen.
    Image
     
  3. Select Image Preferences or System Settings.
    Image

    NOTE:
    • If your model requires you to choose System Settings, select General Set-up and then go to step 4.
      Image
       
    • For the model which requires you to choose Preferences, go to step4 directly.
       
  4. Select Shop-front Display Setting.
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  5. Demo Mode and Picture Reset Mode are displayed.
    Image
     
  6. Set Demo Mode and Picture Reset Mode to Off.
    Image

 

For W5xxD Series / WD60x_W60xD_WD65x_W65xD Series / WD75x_W75xD Series 

  1. Perform a factory reset. For details, please refer to  How to reset the television to the original factory settings. 
    After completing the factory reset, the initial set-up screen will be displayed.
  2. During initial setup, select Home on Location screen.

      Image

 

For other BRAVIA TVs


Please see the following article:

 

NOTE: If the issue is not solved using one of the solutions mentioned above, please perform a factory reset