Article ID : 00274122 / Last Modified : 11/12/2024

Experiencing TV issues? Reset your TV with a soft restart, power cycle, or factory data reset

What to do if your TV randomly turns off, gets stuck, continuously reboots, etc.

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Is your TV experiencing specific issues that you just can't seem to fix? Have you noticed your TV apps crashing, or your TV randomly restarting or shutting down? Our troubleshooting guide has all the answers you need.

Before performing a TV reset, you should first check if your TV is responsive or not.

Is your TV responsive?

YES

Your TV is responsive if it reacts when you press the buttons on the TV or remote control.

If your TV is responsive but has specific issues (e.g. app crashes, random turn-offs, etc.), try the following options:

Power Cycle (All TVs)

Soft Reset (Android/Google TVs)

Factory data reset (All TVs)

Refer to this article for more details: When and why should I perform a TV reset?

NO

Your TV is unresponsive if it doesn't react when you press the buttons on the TV or remote control.

If your TV is unresponsive and has specific issues (e.g. stuck, not powering on, continuously rebooting, etc.), try the following options:

Power Cycle (All TVs)

Forced factory data reset (Android/Google TVs)

IMPORTANT: Keep in mind that a factory reset erases your current settings and requires you to set up the TV again.

If you can’t access the settings with the remote, use the buttons on the TV to perform a manual factory reset.

Follow the instructions below according to the number of buttons on your TV:

One button

Three buttons

More than three buttons

Refer to this article for more details: When and why should I perform a TV reset?

Where to locate the TV buttons

For the exact TV button location, check the front, sides, and back of your TV, or refer to the TV model guide.

You can also refer to the support articles below:

How to recover your TV apps after a forced factory reset

After performing a forced factory reset, you may be able to recover some of your TV apps if they are synced with your Google account.

The steps to sync your apps will depend on your TV menu options:

HOME → Settings → Device Preferences or Accounts & Sign-In → Google → Choose synced apps → Select the items you want to sync with the account → Sync now.
HOME → Settings → Google → Choose synced apps in Sync → Select the items you want to sync with the account → Sync now.
HOME → Settings → Personal → Google → Choose synced apps in Sync → Select the items you want to sync with the account → Sync now.