How to disable or exit Demo Mode on your BRAVIA TV

This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Demo Mode is often used by retailers to display the functionality and features of a TV. However, this setting may also limit some of the features and functions you would commonly use with your TV at home.

In this article, we'll show you how to disable or exit Demo Mode so you can enjoy the full range of features your TV has to offer.

Keep in mind the following:

• If model-specific information is required to complete any of the steps in this article, refer to the supplied TV manual.
  You can also find your TV manual on the Sony Support website.

• To determine your full TV model name (such as KDL-48W600B or KDL-48W650D), refer to this article: 
  How to find the model name, serial number, and system software version for a BRAVIA TV. 

• If you cannot disable Demo Mode even after following the steps below, please perform a factory reset.
  Note: A factory reset erases your current TV settings and requires setting up the TV again.

Select your TV type

The steps to disable or exit Demo Mode depend on the design of your TV. Select a model type below that best matches the description of your TV:

• Android / Google TVs
• WxxxB Series / XxxxB Series
• W5xxD Series / WD60x_W60xD_WD65x_W65xD Series / WD75x_W75xD Series 
• Other BRAVIA TVs

Notes:

• If you're unsure about the TV model, refer to this article: 
  How to check if your BRAVIA TV is a Google TV, Android TV™, or other TV.
• If your TV model is not one of the first three model types listed above, choose Other BRAVIA TVs.

Android / Google TVs

Example of what the HOME screen looks like:

How to set Demo mode and Picture reset mode to Off:

1. Open the  Settings screen. How to access Settings 
   • If the remote control has a Quick Settings ( or ) button, press the Quick Settings button and select  Settings.
   • If the remote control does not have a Quick Settings ( or ) button, press the HOME button and select  Settings.
2. The next steps will depend on your TV model, Android operating system, and screen menu options:
   • Select System → Retail mode settings → Set Demo mode and Picture reset mode to Off.
   • Select Device Preferences → Retail mode settings → Set Demo mode and Picture reset mode to Off.
   • Select Retail mode settings → Set Demo mode and Picture reset mode to Off.
     
     Note: The image above is only an example. The screen varies depending on your TV model and installed operating system.

• [A] Rear view of the X9400C Series.
• [B] Rear view of the X8500C Series.

WxxxB Series / XxxxB Series 

Example of what the HOME screen looks like:

How to set Demo Mode and Picture Reset Mode to Off:

1. Press the HOME button on the remote.
2. Select  Settings on the HOME screen.
   
3. Select  Preferences or System Settings.
   
   • If your TV model requires you to choose Preferences, go directly to Step 4.
   • If your TV model requires you to choose System Settings, select General Set-up, then go to Step 4.
     
4. Select Shop Front Display Setting.
   
5. Demo Mode and Picture Reset Mode are displayed.
   
6. Set Demo Mode and Picture Reset Mode to Off.
   

W5xxD Series / WD60x_W60xD_WD65x_W65xD Series / WD75x_W75xD Series 

Example of what the HOME screen looks like:

How to disable or exit Demo Mode:

1. Perform a factory reset. 
   Note: A factory reset erases your current TV settings and requires setting up the TV again.
2. After completing the factory reset, the initial setup screen will appear.
3. During the initial setup, select Home on the Location screen.
   
     

Other BRAVIA TVs 

If the TV has a HOME or MENU button on the back or side of the TV:

• To turn off Demo Mode, press and hold the HOME or MENU button on the TV for more than 10 seconds. The message Demo mode: Off will appear on the screen.
• If holding the HOME or MENU button does not work, press and hold the CH/INPUT button for 10 seconds.

If the TV does not have a HOME or MENU button on the TV itself:

• To turn off Demo Mode, press and hold the CH/INPUT button on the TV for more than 10 seconds. The message Demo mode: Off will appear on the screen.
• If holding the CH/INPUT button does not work, try the steps below to disable Demo Mode:
  1. On the remote control, press the HOME or MENU button.
  2. Select Settings.
  3. Select Setup.
  4. Select Initial Setup and follow the on-screen instructions.
     Important: One of the steps during the Initial Setup is to set the viewing environment. Make sure you select HOME when doing this step.

Note: The Demo Mode setting can also be turned off by resetting the TV to the factory default.