Article ID : 00294194 / Last Modified : 04/05/2023Print

The Wide Area Tap function does not work as expected

    What is the Wide Area tap function?

    Wide area tap is a function that detects vibration around the ears with the acceleration sensors that are built into the headset. It determines the tap operations.

    You can tap the area around the ears instead of the headset unit, allowing you to perform various actions such as playback music or phone calls. 

    What to do if the Wide area tap function doesn't work

    Follow these steps to troubleshoot this issue:

    1. Use the Wide Area Tap function with different applications. If it works with any other app, the other app may not fully support the Wide Area Tap function. 
      Otherwise, go to the next troubleshooting step.
       
    2. Try the following procedure to verify that the Wide Area Tap function works.
      1. Restart the connected device.
      2. Open the Sony | Headphones Connect app, select the System tab and disable the Wide Area Tap function. Then, activate it again.
      3. Check that the Wide Area Tap function is assigned to any function other than None Assigned.
        1. Open the Sony | Headphones Connect app.
        2. In the System tab, select (Settings) on the right side of the Change the tap operation function menu.
        3. Select a function other than None Assigned.

        Available Operations

        In the default settings, the operations below are assigned.
        Note: The volume can only be controlled when you play music.
        OperationLeftRight
        Tap twice
        • Receive or disconnect a call
        • Play or pause music
        • Receive or disconnect a call
        • Play or pause music
        Tap 3 times
        • Reject a call or transfer it to a different device
        • Skip to the beginning of the next track
        • Reject a call or transfer it to a different device
        • Skip to the beginning of the next track

         
      4. Check again how to use the Wide Area Tap function: Tap the headphones or around the ear quickly with an interval of about 0.2 seconds. The tap can be easily detected by performing a firm tap with a forefinger or using 2 fingers simultaneously. The tap detection area is as shown:
        image of the tap detection area
      If the tap reacts correctly, your issue was caused by a temporary malfunction or the way you tap.
      Otherwise, go to the next troubleshooting step.
    3. Make sure that the ear fitting supporters are properly attached to the headphones, and the headphones are properly attached to the ears.
      Note: If the ear fitting supporters are not properly attached, the Wide Area Tap function may not work. Align the protruding part of the headphones with the cutout on the fitting supporter (A). Make sure to insert the ear fitting supporter completely.
      If this resolved the issue, it was caused by the way the ear fitting supporters were attached or the way the headphones were being worn.
      Otherwise, go to the next troubleshooting step.
    4. Reset the headphones.

      Visit the Help Guide or view the How to reset video:

      If this resolved the issue, it was caused by a temporary malfunction of the headphones.
      Otherwise, go to the next troubleshooting step.
    5. Initialize the headphones.
      Note: Initialization returns the headphones to the factory settings and all Bluetooth pairing information is deleted.

      Visit the Help Guide or view the How to initialize video:

      If this resolved the issue, it was caused by a temporary malfunction of the headphones.
      Otherwise, The headphones may be malfunctioning and service may be required.