Article ID : 00243034 / Last Modified : 09/03/2020Print

The screen turns off when the cover is open

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Avoid resting your device on a metal desk or shelf with the front cover folded back. When the cover is folded back and touching a metal surface, the screen may turn off due to a detection error.