Article ID : 00235957 / Last Modified : 03/02/2022Print

My wireless noise-canceling headphones turn off immediately after I place them into the charging case

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    This can happen if the remaining battery charge of the charging case is low. Recharge the charging case with the supplied USB Type-C™.

    You can check the remaining battery charge of the headphones using the Sony | Headphones Connect app (Ver. 6.0.0 or later).

    NOTE: For WF-1000XM3, the headphones firmware version 2.0.2 or later is required. Downloads are posted on your model support page.