Article ID : 00195001 / Last Modified : 24/01/2018

Instructions for when you lose the charging case or one side of the headphones (WF-1000X)

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How can I purchase just the charging case or one side of the headphones?

The left and right WF-1000X headphone units and the charging case require connection settings that can only be set at the authorized Service Center.

When the charging case or a headphone is lost, the remaining headset unit(s) and/or charging case can be sent for repair.
Due to the reason stated above, the charging case and single units of the headset are not sold separately.

Please send the remaining headset unit(s) and/or charging case to the Service Center. The missing charging case or headset unit is replaced, and the headset is returned to the customer after completing connection settings.

NOTE: The warranty doesn't cover the cost of replacing the missing items. The replacement of headset/charging case will be charged.

Contact the Service Center.