Sony Support

    Article ID : 00195001 / Last Modified : 09/11/2026Print

    Truly Wireless headphones: What should I do if I've lost an earbud or the charging case?

    Can I buy the charging case or only one side of the headphones?

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Truly Wireless HeadphonesWhat to do if you've lost your left earbud, right earbud, or charging case?

    Without NFC*

    • LinkBuds Clip (WF-LC900)
    • LinkBuds Fit (WF-LS910N)
    • LinkBuds Open (WF-L910)
    • LinkBuds S (WF-LS900N)
    • LinkBuds (WF-L900)
    • WF-1000XM6
    • WF-1000XM5
    • WF-1000XM4
    • WF-SP800N
    • INZONE Buds (WF-G700N)

    • If you've lost one earbud, please contact one of Sony's Authorised Service Centres to have your earbuds configured (see the links below). The earbuds have pre-set information that allows them to communicate with each other. Only an Authorised Service Centre can configure your earbuds' settings to align their firmware versions. All three components (left earbud, right earbud, charging case) must be present during the configuration. 

    • The charging case is available as a replacement part and can be ordered from third-party (online) spare parts dealers. If a replacement is unavailable through these dealers in your country or region, please contact an Authorised Service Centre to check whether a replacement charging case can be obtained and configured to work with your earbuds.

    With NFC*

    • WF-1000X
    • WF-1000XM3
    • WF-SP700N
    • WF-SP900
    • If you've lost one earbud or the charging case, please send the remaining items to one of Sony's Authorised Service Centres (see the links below) so that a replacement for the missing part can be acquired and reset with the remaining components. The earbuds and charging case all have pre-set information that allows them to communicate with each other. Only an Authorised Service Centre can configure your earbuds' settings to align their firmware versions. All three components (left earbud, right earbud, charging case) must be present during the configuration. 
    • WF-C710N
    • WF-C700N
    • WF-C510
    • WF-C500
    • WF-XB700
    • You cannot replace missing parts. No spare parts are available for these models.

    For other Truly Wireless headphones not listed above
    • If you've lost one earbud or the charging case, please contact an Authorised Service Centre to check whether a replacement is available.

    Select your country below to find an Authorised Service Center:

    Notes:  

    • The warranty does not cover the cost of replacing lost or missing items.
    • (*) "NFC" stands for "Near-Field Communication".