Sony Support

Article ID : 00195001 / Last Modified : 23/05/2022

What should I do If I lose the charging case or one earbud?

Can I buy the charging case or only one side of the headphones?

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    How to replace an earbud or charging case, will depend on your model.

    Note: The warranty does not cover the cost of replacing lost or damaged items.

    WF-1000XM4 or LinkBuds (WF-L900)

    If you lose or damage the earbuds or the charging case, replacements are available for purchase. If your charging case got lost or is defective, you can replace it without the intervention of a Sony Authorised Service Centre. Your original earbuds will work with a replacement case without any adjustments.

    Please contact the EET group by phone to order a charging case or an earbud.  

    After you receive the replacement, perform a standard initialisation. Refer to the Help Guide for more information:

    WF-XB700

    The earbuds and charging case are not available individually.

    Other Truly Wireless models

    The two sides of the headphones and the charging case are pre-set with information that allows them to communicate to and from each other. These settings can only be configured at an Authorized Service Center with all three components present.

    For this reason, you can't simply replace one missing part. If you lose the charging case or one of the earbuds, contact an Authorised Service Center. They will ask you to send the remaining items so that a replacement for the missing part can be reset with the remaining components.