Article ID : 00206305 / Last Modified : 27/12/2018

What to do when Netflix gets stuck while loading?

Applicable Products and Categories of This Article

If you launch Netflix and you get stuck in the loading sequence, please try the following solution: 
(the loading sequence consists of the Netflix logo and the spinning red circle animation) 

Restart your Sony Android TV

  • To restart your Sony Android TV, unplug the TV's power cord from the power outlet and wait a few seconds to plug it back in. 
  • Alternatively, you can press and hold the Power/Off button on the supplied remote control to reboot. 

After restarting the television, please try launching Netflix again