Article ID : 00206305 / Last Modified : 12/04/2019

What to do when Netflix gets stuck while loading?

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If you launch Netflix and you get stuck in the loading sequence, please try the following solution: 
(the loading sequence consists of the Netflix logo and the spinning red circle animation) 

Restart your Sony Android TV

  • To restart your Sony Android TV, unplug the TV's power cord from the power outlet and wait a few minutes before inserting the cord back in. 
  • Alternatively, you can press and hold the Power/Off button on the supplied remote control to reboot. 

Restart your non-Android TV

  • To restart your non-Android TV, unplug the TV's power cord from the power outlet and wait up to 60 seconds before inserting the cord back in. 
  • Alternatively, you can press and hold the Power/Off button on the supplied remote control to reboot. 

After restarting the television, please try launching Netflix again