Article ID : 00101837 / Last Modified : 11/03/2016

Why is my Netflix streaming in low quality?

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If you are experiencing blurry video or low video quality when streaming Netflix, it could be caused by your Internet connection or a setting in your Netflix account.

  • Your connection may be affected by other online activity on your network, such as online gaming, file sharing, or other video streaming.
  • If you are using an unsecured wireless network, you may be unknowingly sharing your connection with other people in your area
  • Your Internet Service Provider (ISP) could be delivering a slower connection speed than the recommended 2.5 Mbps.
  • Confirm your Netflix Account Video Quality settings.
    1. Using a computer, go to the Netflix website.
    2. Log in to the site using your e-mail and password.
    3. Click Your Account & Help.
    4. Click Manage Video Quality.
    5. Select the desired quality.
      • Good quality (up to 0.3 GB per hour)
      • Better quality (up to 0.7 GB per hour)
      • Best quality (up to 1 GB per hour, or up to 2.3 GB per hour for HD)

For further troubleshooting, please refer to the Netflix help centre.