Article ID : 00196709 / Last Modified : 03/12/2018

[EASY VIDEO] How to use the Sony Support website!

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Top Search Strategies

1. Get to your Product page

Start by typing your product name in the search bar. It should take you to your product page, which is the best platform to start your journey:
the product page search bar will only show results applicable to your product. That narrows down the search! 

In a nutshell: use our home page to get to your product page, use your product page to type your questions! 
 

2. Value Help guides

  • Most products offer an extensive Help Guide, which you can access via the product page.
    It is equipped with a convenient search function that will help you find information within the guide.
     
  • PDF manuals, on the other hand, are a great place to start when uncertain about procedures (e.g. a reset) or settings.
    Use the CTRL + F function in the PDF file to browse certain keywords. You can also click on menu anchors in some cases. 
     

3. Got specs?

Interested in specifications? Each product page has a specifications button on the upper left-hand side.
If you want to compare specs, please visit the general Sony website


4. Ask the community

If you’re struggling with something, chances are that someone has struggled before you.
Try checking the Sony Community for possible solutions and tips.

 

This short video will help you make the most out of the Sony Support website