IMPORTANT: For XE70_X70E_X72E and WE61_W61E_WE66_W66E series, refer to the following article first: I cannot access the IPTV app and I get error 22 after the Refresh Internet Content suddenly starts.
You may be experiencing the following main symptoms on your TV after downloading the latest software via Network Direct Download (NDD):
- An error occurs during the system software update - error 4057
- TV freezes for 6-10 seconds after the TV startup is initiated
Additionally, the following symptom may also be apparent:
- Unable to access apps and an error 4057 is shown when trying to Refresh Internet content
Please try the steps listed below:
- Symptom 1: Please use the following steps:
- Go to [Home] > [Settings] > [System settings] > [setup] > [Auto Startup] (to re-initialise the network connection)
- Re-install the firmware update by going to [Home] > [Settings] > [Customer support] > [Software update] > [Network]
- Symptom 2: Please use the following steps:
- Unplug the TV from the mains socket and reconnect it after 10 seconds
- After turning on the TV, change build-in Wi-Fi settings to OFF (within 6 seconds) by doing either of the following:
- [Home] > [Settings] > [Setup] > [Network] > [Build in Wifi] > [Off]
- Resetting the TV by pressing the UP arrow button (NOT volume or program) on the remote control and the power button on the TV set together.
Reset will appear on the TV and the unit will shut down. Switch the television back on and make sure that WLAN is disabled for the moment.
IMPORTANT: All of your settings will be lost at this point.
- Symptom 3: Please use the following steps:
- Try using a different Internet access point (for example, a mobile hotspot or Wi-Fi access point from another Internet provider)
- Try to Refresh Internet content again