Article ID : 00298565 / Last Modified : 29/08/2023Print

When and why should I perform a TV reset?

    If you're experiencing some issues with your TV, the best way forward is to perform a TV reset. In this article, we'll briefly review some instances when you should consider doing a TV reset. There are quite some scenarios where a TV reset can be beneficial! 

    Also, there are different types of resets you can do, from simple to more complex, so it might be as easy as pulling the plug. 


    What issues can I solve with a TV reset?

    App or Software Issues

    If your TV apps are crashing, freezing, or not responding correctly, a reset can clear temporary glitches and improve app performance.

    Display or Sound Problems

    When you encounter image or sound distortions, a reset may resolve these issues by refreshing the TV's settings and connections.

    Random Restarting

    If your TV is turning off and on by itself unexpectedly, a reset can help stabilize the system and stop the random restarts.

    Unresponsive TV

    When your TV becomes unresponsive to remote commands or doesn't power on properly, a reset can restore its functionality.

    Network Connectivity Problems

    If your TV is having trouble connecting to Wi-Fi or other network-related issues, a reset can resolve network problems. The same can be said about your router. 

    Forgotten Settings or Passwords

    If you forget your TV's settings, passwords, or parental control PIN, a forced factory reset allows you to start anew and reconfigure everything. (A regular factory reset will still ask you for the PIN). 

    Slow Performance

    Over time, your TV's performance might slow down due to accumulated temporary files and settings. A reset can give it a performance boost.


    What are the different types of TV resets?

    Depending on your TV (Android, Google or older), there are different ways to reset your TV. Here’s a brief description, for more information on resets, please visit our reset article

    Soft reset with your remote control (Android & Google TV)

    A soft reset does not delete any information and is always the first option to consider. It's quick, easy and can solve most minor issues. It's a thorough restart, not just turning it off and on. 

    Press and hold the power button on the remote control to restart the TV, or go into the system settings to restart. 

    Power cycle: unplugging the TV power cord (All TVs)

    A power cycle means turning off the device completely and then turning it back on after a brief period by unplugging the TV from the socket. The purpose of a power cycle is to reset the device's internal circuits, dismiss temporary glitches, and allow the system to start afresh. Like the soft reset, it's an easy entry-level way to reset your TV. 

    Factory Data Reset (All TVs)

    It's essential to remember that a factory data reset is a drastic step and should be used as a last resort when all other troubleshooting methods have failed. You can perform a factory data reset via the system settings. If that's an impossibility, there is a way to force a factory data reset for Android and Google TVs by using the analogue buttons on the TV set.