Article ID : 00159507 / Last Modified : 27/12/2017

The Blu-ray Disc player does not recognise the external HDD

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The following may cause the Blu-ray Disc® player not to recognize the external hard disk drive (HDD).

  • The Blu-ray Disc player can only read the first partition of the external HDD. The supported partition system is MBR. GPT is not supported.
  • There is a possibility that the file system of the external HDD is corrupted or unsupported or the external HDD you are using is unsupported itself.
  • The external HDD has been formatted in exFAT format. FAT32 and NTFS are the only supported formats of the Blu-ray Disc player.

Follow the steps below to resolve the issue.

  1. Disconnect the external HDD.
  2. Turn off the Blu-ray Disc player.
  3. Reconnect the external HDD.
  4. Turn on the Blu-ray Disc player.
  5. If the Blu-ray Disc player still does not recognize the external HDD, format the external HDD.

WARNING: There is a risk of data loss. Make sure the files from your external HDD are backed up on your computer before formatting.