Article ID : 00079397 / Last Modified : 27/12/2017

The tray of the Blu-ray Disc player does not open or eject the inserted disc.

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 This issue may occur if the disc is damaged or if the disc was not inserted properly into the Blu-ray Disc player. Follow the steps below to open the disc tray and eject the disc.

   1. Turn off the Blu-ray Disc player.
   2. Disconnect the AC power cord.
   3. Allow the disc player to remain without power for 30 seconds.
   4. While pressing the OPEN/CLOSE button located on the front or in the top of the disc player, reconnect the AC power cord.
Open/Close

NOTE: For some Blu-ray Disc Home Theater models it is necessary to press and hold the OPEN/CLOSE and PLAY buttons simultaneously, then reconnect the power cord. This step may require the assistance of a second person.

   5. After reconnecting the power cord, keep pressing the "OPEN/CLOSE" button until the tray opens.
   6. Remove the disc. and release the OPEN/CLOSE button.
   7. Once the disc is removed, disconnect and reconnect the AC power cord to recover the player.

If the issue is still unresolved, service may be required.