Article ID : 00109434 / Last Modified : 24/02/2015

Internet Explorer crashes frequently when I have a Norton product installed on my computer.

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If you experience Internet Explorer crashes and you are using a Norton product on your computer, it could be related. This problem is typically seen with a "Internet Explorer Has Stopped Working" message. The error details mention a faulting module in IPSEng32.dll.

To fix this problem, as per the troubleshooting guide from Symantec (the provider of Norton products), please run LiveUpdate in your Norton product:

  1. Start your Norton product
  2. Depending on your Norton product, do one of the following:
    - For Norton Internet Security: In the main window, click LiveUpdate, and then click Run LiveUpdate
    - For Norton 360: In the main window, click Tasks, and then click Run LiveUpdate
    - For Norton Security: Click Security, and then click LiveUpdate
  3. When Norton LiveUpdate is finished, click OK or Close
  4. Run LiveUpdate until you see the message, "Your Norton product now has the latest protection updates"
  5. Exit all the programs and restart the computer

If the problem persists after following these steps, please contact Symantec.