Article ID : 00103258 / Last Modified : 19/03/2018

How do I install the PlayMemories Home software?

Where can I get a copy of the PlayMemories Home software?

Applicable Products and Categories of This Article

Follow the steps below to download and install PlayMemories Home to your computer:

NOTE: Your computer must have one of the operating systems mentioned in the link below preloaded when shipped from the factory. Sony cannot guarantee correction operation on computers that are upgraded to the above operating systems and those with multi-boot environments.

Refer to the following page for information on system requirements.

IMPORTANT: When performing the installation, make sure you are connected to the Internet from start of installation until the end. If PlayMemories Home is already installed, when you exit the software you may see the message Ready to begin updating PlayMemories Home to a new version. Do you want to update? If you select Update Now, it will automatically update to the latest version of PlayMemories Home and re-build the image folders used by PlayMemories Home. Because rebuilding the folders can take a long time, if you have saved a large number of images it is recommended that you click No for the time being, and then perform the update after temporarily removing the folders registered to PlayMemories Home. If you are installing PlayMemories Home for the first time, follow these steps.

  1. Go to the PlayMemories Home main page.

    • How to download (for Windows)

      1. Navigate the page and click on the Install PlayMemories Home button.
      2. Click Save to download the file.
        Choose a convenient destination to save the file, such as your Desktop or the Downloads folder.
    • How to download (for Mac)

      1. Navigate further down to the bottom of the page and click on Download Mac version here.
      2. Navigate this page and click on the Install PlayMemories Home button.
      3. Click Save to download the file.
  2. To install, double click on the saved file and follow the on-screen instructions.

  3. The ”PlayMemories Home Installer" screen will appear. Select Next.

  4. After reading the license agreement and privacy policy, select the checkbox if you agree, and then select Next.

  5. When the "Kind of install" screen appears, select Next.

  6. The "Installation Settings" screen will appear. Select Install to begin the installation.

  7. The "Installation progress" screen will appear. Wait until the screen transitions. At that time, do not turn off the computer, disconnect it from the Internet, or put it to sleep.

  8. If you are installing for the first time, the PlayMemories Home Initial Settings screen will appear. Select Use the standard settings or Use custom settings, and then select Next.

    • Use the standard settings: Images stored in the computer's "Pictures" folder will be displayed.
    • Use custom settings: Images stored outside the computer's "Pictures" folder can be displayed in PlayMemories Home. Select this if you do not want to display the "Pictures" folder, or if you want to individually specify the folders where images are saved, for example on an external hard disk.

    NOTE: It is possible to change which folders are to be displayed in PlayMemories Home after the installation is complete.

  9. The message "Next, configure PlayMemories Online settings" will appear. Select Skip PlayMemories Online set-up (you may set-up later), and then select Next.

  10. After a few moments, PlayMemories Home will start. When "Confirmation of such update" appears, select OK. This completes the installation.

NOTE: PlayMemories Home downloads related files while the installation is being performed. Be sure to stay connected to the Internet until the installation has finished. If the Internet environment is unstable and disconnects, the installation will be interrupted. If you are unable to install while connected to the Internet, or if the connection is unstable, follow the link below to download the full module installer and perform the installation in a similar manner.

NOTE: If you have any issues while installing PlayMemories Home, refer to the following Q&A: