Article ID : 00069357 / Last Modified : 15/04/2014

Battery not detected or not charging at all

The battery may fail to charge or is not detected, resulting in immediate shutdown when the power plug is removed.

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To resolve, please ensure that the latest BIOS (available in the Download section on the Support site) is installed.

If this does not resolve the issue, then  please refer to our general battery troubleshooting guide .