Article ID : 00077540 / Last Modified : 25/05/2022Print

TV screen is completely black or flashing when using a Blu-ray Disc player

    This may be an indication that there is a loose connection or an incorrect setting, follow the steps below to troubleshoot this issue.

    IMPORTANT: This solution assumes the Blu-ray Disc player is connected directly to the TV. However, if the Blu-ray Disc player is connected to an Audio/Video (A/V) receiver, the steps given below about the TV should also be followed for the A/V receiver.

    NOTE: If model-specific information is needed to complete any of the steps, refer to the instructions supplied with the product.

    1. Make sure the TV is set to the correct video input to receive the signal from the Blu-ray Disc player.

      NOTE: Depending on the remote control for your TV, the remote may have a TV/VIDEO or INPUT button that can change the video input.

    2. Turn off all the devices in the system (TV, Blu-ray Disc player, etc.) and try disconnecting and firmly reconnecting all the cables.
    3. If the issue is still not resolved, try lowering the output resolution:

      On the front of the Blu-ray Disc player, press and hold the STOP button for just over 10 seconds.

      NOTE: Some TVs connected with an HDMI cable may not support a 1080p signal. If the Blu-ray Disc player is outputting a 1080p signal, lowering the output resolution may resolve the issue.

    4. On the Blu-ray Disc player remote control, press the MENU button to display the menu. If the menu of the Blu-ray Disc player does not appear, skip to step 8. Otherwise, continue with the steps below.
    5. Make sure the video output setting of the Blu-ray Disc player is either set to Auto or to the type of connection being used.
    6. If using an HDMI connection make the following changes:

      NOTE: The steps below are not available on all Blu-ray Disc players.

      1. In the Screen/Video Settings setup, set the BD/DVD ROM 1080/24P output to off.
      2. Set the HDMI Deep Color output to off.
      3. Set the X.V. Color output to off (this option is not available on some models).
      4. Make sure that the HDMI control setting is set to Off. If using a non-Sony Blu-ray Disc player, this setting may be called CEC control or the AnyNet function.
    7. Check for and attempt to install any firmware/software updates.
    8. If the issue is not resolved, try replacing the cable between the Blu-ray Disc player and TV.

    If you have completed all of the steps and the issue is not resolved, service may be required. Please contact Sony.