Article ID : 00121901 / Last Modified : 14/08/2016

The screen of the Blu-ray Disc player becomes black after trying to play back YouTube services.

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Please try resetting your Blu-ray Disc player as follows to remedy this problem.

  1. Press the HOME button on the remote.
  2. Select Setup, then press the Enter button.
  3. Select Resetting, then press the Enter button.
  4. Select Initialise Personal Information, then press the Enter button.