Comfortable to wear all day long, your WH-CH520 headphones will keep you entertained at home and on the go. Read on to quickly get up and running, learn about key features and optimise your listening for a sound experience that’s truly personal.
The first time you turn on the headphones, they will automatically enter pairing mode. There are three ways to pair your WH-CH520 to your device.
Just put your headphones into pairing mode near your Android phone and Fast Pair will connect them with a single tap.
Pop-up pairing guidance appears on nearby Windows 11 or Windows 10 devices when pairing mode is selected.
Press and hold the power button for 5 seconds. The indicator will repeatedly flash twice and you will hear the voice guidance say “pairing”.
Download the Sony | Headphones Connect app to adjust settings, including Multipoint Connection, Sound settings, and more. Some of the settings we mention on this page can be tailored to your preferences using the app.
To have access to all the functions available to you within the app, you will be required to sign in or create an account.
Connect your headphones to two Bluetooth® devices simultaneously, so you can wait for an incoming call on one device while listening to music on the other.
Fine-tune your equaliser settings and adjust your streaming and upscaling settings for a better listening experience that suits your taste.
Find the sound that’s perfect for you and for everything you listen to, with an equaliser, high-quality Bluetooth® settings and audio upscaling from DSEE. Within the “Sony | Headphones Connect” app, go to [Sound] to access and adjust these features.
It’s easy to manage calls hands-free on your WH-CH520 headphones simply by using the buttons on the earcup – there’s no need to even take your phone out of your pocket.
The built-in mic is located close to your mouth to pick up your voice clearly.
Noise suppression reduces ambient sound during calls – ideal when in a noisy home or having phone conversations in a cafe.
Find out how to try a whole new sound experience with revolutionary 360 Reality Audio.
360 Reality Audio is an immersive music experience that lets your WH-CH520 headphones create a 360-degree spherical sound field — so you can enjoy music from every direction. Just head to the Sony | Headphones Connect app to get started.
Get started with 360 Reality Audio and find out how to stream 360 Reality Audio tracks on your phone.
Learn how the Voice Assistant and Quick charging functions work.
Find out how to use the Voice Assistant on your WH-CH520 headphones. It's as easy as asking, "Hey Google, what is the weather today?" to know whether you need to grab your coat on the way out.
Double click the middle button to activate either Google Assistant (Android) or Siri (iPhone) to get help without stopping what you are doing.
All day power and quick charging.
If you are in a hurry, you can benefit from Quick charging. A 3-minute quick charge will give you up to 1.5 hours of playback.
Find out how to keep your WH-CH520 headphones clean the right way, without damaging them.
When the headset exterior is dirty, wipe it clean with a soft dry cloth. If the headset is particularly dirty, soak a cloth in diluted neutral detergent, and wring it well before using it to clean the headset. Do not use solvents such as thinner, benzene, or alcohol, as they may damage the finish on the surface of the headset or cause other damages.
Keep your headphones up-to-date with the latest firmware releases.
When using the Sony | Headphones Connect app, it will let you know when there is a new update to download.
Make sure you have the latest firmware updated on your headphones so any bug fixes and improvements will be applied.
If you haven’t already downloaded the Headphones Connect app, you can download it via the links and QR codes below.
Have a question that needs answering? Check here first and learn about the most frequently asked questions from other WH-CH520 headphone users.
The noise cancelling circuit senses outside noise using built-in microphones and sends an equal-but-opposite cancelling signal to the headset. By producing this countersignal, your headphones block a large part of external sound sources. However, it's important to remember the following:
For further information, read the following article.
Sound can only travel if there is a medium to transport it, such as air, water, glass, or metal. If you stand in an empty room with a speaker playing music, you will hear the music. However, if the air from this room is removed, the speaker will still function, but you won't hear any sound as there's no medium to transport the sound waves.
You may hear external sound when using Noise Cancelling due to:
Read the article to learn how to improve noise cancellation.
You can check the specifications of your device on the model support page to confirm if your TV and Bluetooth® headphones, speakers, or soundbar support A2DP (Advanced Audio Distribution Profile).
Place the connected device where you usually use it with the headset and play music or sound for at least 2 minutes. After that, immediately tap "Help" in the "Sony | Headphones Connect" app and select "Bluetooth Signal Strength Check" to display the results.
Find out everything you need to know about the WH-CH520.
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