The settings (Equalizer, Spatial Sound etc.) on the INZONE Hub software do not work

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

• To use the INZONE Hub software settings, make sure the Output of the computer is set to INZONE Buds-Game, INZONE H9 II / INZONE H9 / INZONE H7 / INZONE H5 - Game, or INZONE E9 / INZONE H3. Follow these steps to set the Output on the computer:
  • For INZONE Buds
    1. On the Start menu, open Settings.
    2. Select System → Sound.
    3. Set the Output device or Output settings to INZONE Buds - Game.
  • For INZONE H9 II, INZONE H9, INZONE H7, INZONE H5
    1. On the Start menu, open Settings.
    2. Select System → Sound.
    3. Set the Output device or Output settings to INZONE H9 II / INZONE H9 / INZONE H7 / INZONE H5 - Game.
  • For INZONE E9, INZONE H3
    1. On the Start menu, open Settings.
    2. Select System → Sound.
    3. Set the Output device or Output settings to INZONE E9 / INZONE H3.
• The App Sync Settings only work when the headphones are connected to a computer using the USB transceiver or USB Type-C® audio box and the INZONE Hub software is running.
• The following function set using the INZONE Hub software will not work when the headphones are connected to PlayStation®5 or connected to any device via Bluetooth:
  • Sound Settings
    • Sound Profile
    • Equalizer
    • Spatial Sound
    • Spatial Sound Personalization
    • Dynamic Range Control
  • Microphone Settings
    • Microphone Volume
    • Auto Gain Control
    • Microphone Test

  • For INZONE H9 II only: The headphones have two types of equalizers: one that is enabled via INZONE Hub software, and one that is maintained on the headphones via the Sony | Sound Connect app. The equalizer is enabled according to the connection method as shown below.

    Connection method and the equalizer settings

    Connection method	Apps that can set the equalizer function	Where to save the equalizer settings	Remarks
    USB transceiver is set to PC *1	INZONE Hub	INZONE Hub equalizer	-
    USB transceiver is set to OTHER *1	Sound Connect	Main unit equalizer	You can set the equalizer using the Sony | Sound Connect app only when the headphones are connected via Bluetooth. The equalizer settings registered in the Sony | Sound Connect app are stored in the main unit and remain valid even when Bluetooth connection is not established.
    Bluetooth *2	Sound Connect	Main unit equalizer	-
    Headphone cable connected: Power is turned on / off	Not supported	Not supported	-

    *1 When a USB transceiver and Bluetooth function are connected simultaneously, the equalizer is activated in each path.
    *2 The equalizer does not work on call audio using the standard calling app installed in the initial version of the smartphone.

    Note: The main unit equalizer cannot be used when the USB transceiver is connected to a device other than a computer with the switch set to PC. When connecting to a device other than a computer, be sure to change the switch on the USB transceiver to OTHER.