Where to find the model name and serial number?

Television

The model name can be found on a sticker on the back of your TV. If you can't check the serial number sticker (e.g. your TV is wall-mounted), check the TV's Settings menu or its original packaging.

Find the sticker on the back of your TV Check the Settings menu Check the original packaging

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What does a TV model name tell you?

Each TV model name is more than just a random sequence of numbers/letters. The name contains model-specific information.

Here are a few examples of correct TV model names:

• KDL-32WD756
• KD-75XE9405
• KD-65AF9

1. The first part of the model name (before the hyphen) indicates the TV’s resolution: 2K (KDL) and 4K (KD). 
2. The numbers right after the hyphen indicate the screen size in inches (e.g. 32, 75 or 65). 
3. The final sequence of letters and numbers (e.g. WD756, XE9405 or AF9) conveys a certain production series, which is important for support and repair purposes. 
   • The last letter can indicate a variance in the colour of the bezel and frame or stand. 
   • If the first letter in the final sequence of letters and numbers is an "A", then the TV is part of our OLED line-up (e.g. KD-48A9S or XBR-65A9F). 

NOTE: When searching for information on Sony's support site, please use the TV's model name to find the page dedicated to your model.

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Projectors

The model name and serial number can be found on the product sticker label on the back or the bottom of the projector

For some projectors, it is possible to find the model name and serial number in the menu by following the steps below. This is especially helpful if the projector's model name and serial number label is unreadable or not accessible.

1. Turn on the projector.
2. On the supplied remote control, press the MENU button.
3. Press the up arrow or down arrow buttons to select Information.
4. Press the Select button to display the model name and serial number.

    

   

Headband Headphones

You can usually find the model name and serial number either on the headband or inside the head-padding, as shown in the image below

 

Truly Wireless Headphones

The model name and serial number are located on the bottom of the charging case, as illustrated below.

 

WF-1000XM3

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WF-1000X

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NOTE: Some headphones don't have a serial number on them.

Cameras & Camcorders

The serial number and model name can be found on the bottom of the camera or the label on the original box.

Bottom of the camera

The serial number and model name of your camera or camcorder can be found on the bottom part of the device.

1. Model name (e.g. ILCE-9, NEX-5, DSC-W270 or DCR-SX15E)
2. Serial number

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Original box

The serial number and model name can also be found on the label on the original box. The serial number location is highlighted in red in the image below.

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Lens

1. Model name (e.g. SEL135F18GM or SEL2470GM)
2. Serial number

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Other digital imaging devices

• Digital printers and photo frames: The model name and serial number are located on the back or bottom of the unit (e.g. DPF-D810).
• Digital photo storage: The model name and serial number are located on the bottom of the unit (e.g. VRD-MC6).

Xperia phones

How to find the model name

Follow the steps below to find your model name in your phone's Settings.

1. Go into  Settings.
2. This step may vary depending on the Android version of your phone. Go to About phone. If you can't see this option, go to System → About phone.
3. The model name is usually listed among the phone information under 'Model' (e.g. 'Model: L4113' corresponds to Xperia 10).

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How to find the IMEI number

The International Mobile Equipment Identity (IMEI) number is a unique identification or serial number that your mobile device has. Use either of the following methods below to find your IMEI number.

1. Use the phone dialer

Follow the steps below to find your IMEI number and model name using the phone dialer.

1. From your Home screen, tap the phone dialer icon.
2. Find and tap the dial-pad icon.
3. Type the following code: *#06# to access the IMEI information.

You can watch the following video to see how to access the IMEI number using the phone dialer.

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2. Use the Support app

Follow the steps below to find your IMEI number and model name using the Support app.

1. From your Home screen, tap the Application screen icon.
2. Find and tap  the Support app.
3. You can find your IMEI number under the Device Information section.

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3. Check your phone's Settings

Follow the steps below to find your IMEI number in your phone's Settings.

1. Go into  Settings.
2. The next step depends on the Android version of your phone. The path might differ on older Android versions.
   • System → About phone.
   • About phone → Status → IMEI information.   
3. The IMEI number is listed among the phone information.

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4. Check your phone's original box

You can find your IMEI and model name printed on the label on the original box of your phone.

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How can I find the IMEI number if my phone doesn't start

Newer Xperia devices have the IMEI number inside the SIM card slot on a label tray. Follow the steps below to check the SIM card slot:

NOTE: The following methods may differ between device models.

1. Remove the SIM cardholder to access the label tray.
2. Some models have the IMEI number inside the memory card slot. Use your fingernail or an unfolded paper clip (or similar) to drag the label tray outwards.
3. Devices with a removable back cover have the IMEI number under the back cover.

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Tablets

The model name and serial number location is shown in the image below.

1. Model name (e.g. SGPT121DE/S or SGPT113BE/S)
2. Serial number

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Hi-Fi receivers & amplifiers

The model name and serial number are located on the front or back of the unit.

1. Model name (e.g. STR-DE597 or STR-DN610)
2. Serial number

Media streaming devices

The model name is located on the front or bottom (e.g. SMP-N100).

Sound bar

The model name and serial number are located on the bottom or back of the unit.

1. Model name (e.g. HT-CT790 or HT-S350)
2. Serial number

Wireless Speakers

You can usually find the model name (e.g. SRS-HG1) and serial number on the bottom of the wireless speaker.

WALKMAN

The model and serial number are usually found on the back of the unit, as shown in the image below.

1. Model name (e.g. NWZ-W252, NW-E003F)
2. Serial number

Waterproof WALKMAN

Examples of correct model names: NW-WS623, NW-WS413.

The model name and serial number of Waterproof WALKMAN models are usually located close to the earbuds on both sides of the unit, as shown in the illustration below.

 

Clock radios

The model name is located on the front of the unit (e.g. ICF-C707)

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Mini / Micro bookshelf systems

The model name (e.g. MHC-EC68PI) is located on the front of the main player, not the speakers, as they have their own model name.

Boomboxes

1. The model name and serial number are located on the bottom of the product.
2. The model name (e.g. CFD-S70 is written on the outside.
3. The serial number label is located inside the battery compartment cover. Open the battery compartment cover to locate the serial number.

Docking stations

The model name is located on the front or bottom (e.g. RDP-XF100iP).

Remote controls

The model name is located on the bottom or top front of the controller (e.g. RM-EZ4).

Blu-ray Disc player

The model name (e.g. BDP-S580) is located on the front and back of the player. The serial number is located on the product sticker on the back, as shown in the image below.

1. Model name
2. Serial number

Blu-ray Disc home theatre

The model name is located on the front of the main player (e.g. BDV-E500W).

Internet TV Blu-ray Disc player

The model name is located on the front and bottom (e.g. NSZ-GT1)

Blu-ray Disc portable player

The model name is on the front near, or on, the disc compartment cover (e.g. BDP-SX1000)

Laptop computers

The method for finding the model name depends on when the product was released. Please click the appropriate link below.

For laptop computers released 2010 or later For laptop computers released Summer 2009 For laptop computers released between Fall 2000 and Spring 2009 For laptop computers released before Summer 2000

VAIO® Tap 20

The model name is on the rear, right-hand side (e.g. SVJ-202190X).

VAIO® Duo

When the computer is propped open, the model name is on the right-hand side behind the screen (e.g. SVD-11213CXB).

Desktop computers

Desktop computer model names begin with the letters: "PCV", "VGC", "VPC" or "SVJ", and are located on a small label on the front of the main computer unit (case or tower).

• Locate the small sticker on the front of the tower (e.g. VGC-RC210G).
• On All-In-One desktop computers, the number is located on the right front of the computer (e.g. VPC-L137FX).

NOTE: The "model" number listed on the gray sticker on the back of the computer will not give you the correct information.

Alternatively, you can find your model in the following ways:

Via (My) Computer Via VAIO Care

Audio Receivers

Model name

The model name is located on the faceplate (e.g. CDX-GT200).

Serial number

The serial number is located on the bottom plate of the car audio unit. It is not directly accessible, as shown in the pictures below. Should you need to know the serial number, it is advised to have the car audio unit removed from the car stereo slot by a specialised installer.  

Serial number location on the bottom plate

Speakers/Accessories:

The model name and the serial number are located on the packaging and in the manual (e.g. XS-LD126P5).

GPS

The model name is located on the back, bottom or in the antenna compartment (e.g. NV-U74T).

Digital Voice Recorders

Depending on the model, you can find the model name and serial number of your digital voice recorder either on the back or at the bottom of the unit.

ICD-SX2000

1. Model name (ICD-SX2000)
2. Serial number

ICT-TX800

1. Model name (ICT-TX800)
2. Serial number

Reader

The 7-digit serial number is located on the Product ID label on the box. Its location is indicated in the image below.

PRS-T1, T2

If applicable, carefully remove the optional cover (PRSA-CL10) or cover with light (PRSA-CL22). The 7-digit serial number is located on the rear cover of the unit.

 

 

PRS-T3

Carefully remove the cover or optional cover with light (PRSA-CL30). Please refer to the chapter “Removing/attaching the Standard Cover” in the user guide. The 7-digit serial number is located on the rear cover of the unit.

Professional products

Please visit Sony Professional Products for more information on the following categories:

• Professional Cameras
• Broadcast & Production
• Projectors
• Professional Displays
• Archiving & Content Management
• Audio
• Smart Systems
• Medical