Article ID : 00248604 / Last Modified : 27/10/2021

Where to find the model name and serial number?

    Your model name enables you to get information and services specific to your device. The model name and serial number can be found in several locations, depending on the product:

    • A label on the back or bottom of the device
    • The original packaging and printed instruction manual inside it
    • The system menu in products with a user interface (e.g. TVs or cameras)

    Click your product category below for help finding your model and serial number for your device. If your device type is not listed, please refer to the documentation or packaging supplied with your product.

    What's the difference between a model name and a serial number?

    • A model name is a combination of numbers and letters (e.g. KD-55XG9505 or WH-1000XM4).
    • A serial number consists of numbers only (e.g. 6007041). It's a unique identifier that designates a single device.

    Select your device type

    Television & Projectors Headphones Cameras & Camcorders Xperia phones & Tablets

    Television

    The model name can be found on a sticker on the back of your TV. If you can't check the serial number sticker (e.g. your TV is wall-mounted), check the TV's Settings menu or its original packaging.

    Find the sticker on the back of your TV Check the Settings menu Check the original packaging

    What does a TV model name tell you?

    Each TV model name is more than just a random sequence of numbers/letters. The name contains model-specific information.

    Here are a few examples of correct TV model names:

    • KDL-32WD756
    • KD-75XE9405
    • KD-65AF9
    1. The first part of the model name (before the hyphen) indicates the TV’s resolution: 2K (KDL) and 4K (KD)
    2. The numbers right after the hyphen indicate the screen size in inches (e.g. 32, 75 or 65). 
    3. The final sequence of letters and numbers (e.g. WD756, XE9405 or AF9) conveys a certain production series, which is important for support and repair purposes. 
      • The last letter can indicate a variance in the colour of the bezel and frame or stand. 
      • If the first letter in the final sequence of letters and numbers is an "A", then the TV is part of our OLED line-up (e.g. KD-48A9S or XBR-65A9F). 

    NOTE: When searching for information on Sony's support site, please use the TV's model name to find the page dedicated to your model.


    Projectors

    The model name and serial number can be found on the product sticker label on the back or the bottom of the projector

    For some projectors, it is possible to find the model name and serial number in the menu by following the steps below. This is especially helpful if the projector's model name and serial number label is unreadable or not accessible.

    1. Turn on the projector.
    2. On the supplied remote control, press the MENU button.
    3. Press the up arrow or down arrow buttons to select Information.
    4. Press the Select button to display the model name and serial number.

       

      Image

    Headband Headphones

    You can usually find the model name and serial number either on the headband or inside the head-padding, as shown in the image below
    Illustration of headband headphones showing possible locations of the model name and serial number
     

    Truly Wireless Headphones

    The model name and serial number are located on the bottom of the charging case, as illustrated below.
    Illustration of WF-1000X - bottom of the charging case
     


    WF-1000XM3

    Illustration of model name and serial number location inside the charging case of Truly Wireless Headphones WF-1000XM3


    WF-1000X

    Illustration of model name and serial number location on the bottom of the charging case of Truly Wireless Headphones WF-1000X


    NOTE: Some headphones don't have a serial number on them.

    Cameras & Camcorders

    The serial number and model name can be found on the bottom of the camera or the label on the original box.

    Bottom of the camera

    The serial number and model name of your camera or camcorder can be found on the bottom part of the device.

    1. Model name (e.g. ILCE-9, NEX-5, DSC-W270 or DCR-SX15E)
    2. Serial number

    Illustration showing the bottom side of the ILCE-9 camera. The model name has '1' pointing to it. The serial number has '2' pointing to it.

    Digital Still Camera
    Digital Still Camera serial number location. The serial number is replaced with 'XXXX' in the image.
    Camcorder
    Camcorder serial number location. The serial number is replaced with XXXX in the image.
    Alpha (α) DSLR Camera
    Alpha DSLR Camera serial number location. The serial number is replaced with 'XXXX' in the image

    Original box

    The serial number and model name can also be found on the label on the original box. The serial number location is highlighted in red in the image below.

    Bar code label - the serial number comes after 'S01'

    Lens

    1. Model name (e.g. SEL135F18GM or SEL2470GM)
    2. Serial number

    Side-by-side illustration of two example lenses (SEL135F18GM and SEL2470GM). The model names have '1' pointing to them. The serial numbers have '2' pointing to them.


    Other digital imaging devices

    • Digital printers and photo frames: The model name and serial number are located on the back or bottom of the unit (e.g. DPF-D810).
    • Digital photo storage: The model name and serial number are located on the bottom of the unit (e.g. VRD-MC6).

    Xperia phones

    How to find the model name

    Follow the steps below to find your model name in your phone's Settings.

    1. Go into  Settings.
    2. This step may vary depending on the Android version of your phone. Go to About phone. If you can't see this option, go to System → About phone.
    3. The model name is usually listed among the phone information under 'Model' (e.g. 'Model: L4113' corresponds to Xperia 10).

    How to find the IMEI number

    The International Mobile Equipment Identity (IMEI) number is a unique identification or serial number that your mobile device has. Use either of the following methods below to find your IMEI number.

    1. Use the phone dialer

    Follow the steps below to find your IMEI number and model name using the phone dialer.

    1. From your Home screen, tap the phone dialer icon.
    2. Find and tap the dial-pad icon.
    3. Type the following code: *#06# to access the IMEI information.

    You can watch the following video to see how to access the IMEI number using the phone dialer.


    2. Use the Support app

    Follow the steps below to find your IMEI number and model name using the Support app.

    1. From your Home screen, tap the Application screen icon.
    2. Find and tap  the Support app.
    3. You can find your IMEI number under the Device Information section.

    3. Check your phone's Settings

    Follow the steps below to find your IMEI number in your phone's Settings.

    1. Go into  Settings.
    2. The next step depends on the Android version of your phone. The path might differ on older Android versions.
      • System → About phone.
      • About phone → Status → IMEI information.   
    3. The IMEI number is listed among the phone information.

    4. Check your phone's original box

    You can find your IMEI and model name printed on the label on the original box of your phone.


    How can I find the IMEI number if my phone doesn't start

    Newer Xperia devices have the IMEI number inside the SIM card slot on a label tray. Follow the steps below to check the SIM card slot:

    NOTE: The following methods may differ between device models.

    1. Remove the SIM cardholder to access the label tray.
    2. Some models have the IMEI number inside the memory card slot. Use your fingernail or an unfolded paper clip (or similar) to drag the label tray outwards.
    3. Devices with a removable back cover have the IMEI number under the back cover.

    Tablets

    The model name and serial number location is shown in the image below.
    1. Model name (e.g. SGPT121DE/S or SGPT113BE/S)
    2. Serial number
    Tablet

    Tablet S

    Tablet S

    The model name is located on the back of the unit in the bottom-left corner (e.g. SGP-T112US/S).

    Tablet P

    Tablet P

    Gently remove the bottom/back cover. The model name is in the top-left corner, inside the compartment (e.g. SGP-T211US/S).

    Xperia Tablet

    xperia tablet

    The model name is on the back of the tablet, as shown in the image (e.g. SGP-T121US/S).


    Receivers & Amplifiers Sound bars Wireless speakers Walkman, Hi-Fi & Radio

    Hi-Fi receivers & amplifiers

    The model name and serial number are located on the front or back of the unit.


    1. Model name (e.g. STR-DE597 or STR-DN610)
    2. Serial number

    A/V receiver model name serial number

    Media streaming devices

    The model name is located on the front or bottom (e.g. SMP-N100).

    Sound bar

    The model name and serial number are located on the bottom or back of the unit.

    1. Model name (e.g. HT-CT790 or HT-S350)
    2. Serial number

    Soundbar model name (1) and serial number (2) location

    Wireless Speakers

    You can usually find the model name (e.g. SRS-HG1) and serial number on the bottom of the wireless speaker.


    Illustration of a portable wireless speakers with an arrow pointing to the bottom part

    WALKMAN

    The model and serial number are usually found on the back of the unit, as shown in the image below.
    WALKMAN model name (1) and serial number (2) location on the back of the unit

    1. Model name (e.g. NWZ-W252, NW-E003F)
    2. Serial number

    Waterproof WALKMAN

    Examples of correct model names: NW-WS623, NW-WS413.

    The model name and serial number of Waterproof WALKMAN models are usually located close to the earbuds on both sides of the unit, as shown in the illustration below.
    Waterproof WALKMAN: model name and serial number location on each side of the unit
     

    Clock radios

    The model name is located on the front of the unit (e.g. ICF-C707)

    .

    Mini / Micro bookshelf systems

    Bookshelf system image - model name location on the front of the main player.

    The model name (e.g. MHC-EC68PI) is located on the front of the main player, not the speakers, as they have their own model name.


    Boomboxes

    1. The model name and serial number are located on the bottom of the product.
    2. The model name (e.g. CFD-S70 is written on the outside.
    3. The serial number label is located inside the battery compartment cover. Open the battery compartment cover to locate the serial number.

    Three side-by-side images. From left to right: 1) Image of a boombox with an arrow pointing to the bottom of the unit. 2) Model name location on the outside of the unit. 3) Serial number location inside the battery compartment.

    Docking stations

    The model name is located on the front or bottom (e.g. RDP-XF100iP).


    Remote controls Blu-ray Disc players Computers Car audio & GPS

    Remote controls

    The model name is located on the bottom or top front of the controller (e.g. RM-EZ4).

    Blu-ray Disc player

    The model name (e.g. BDP-S580) is located on the front and back of the player. The serial number is located on the product sticker on the back, as shown in the image below.


    1. Model name
    2. Serial number

    blu-ray player - model name and serial number location on the front and back

    Blu-ray Disc home theatre

    The model name is located on the front of the main player (e.g. BDV-E500W).


    Internet TV Blu-ray Disc player

    The model name is located on the front and bottom (e.g. NSZ-GT1)


    Blu-ray Disc portable player

    The model name is on the front near, or on, the disc compartment cover (e.g. BDP-SX1000)

    Laptop computers

    The method for finding the model name depends on when the product was released. Please click the appropriate link below.

    For laptop computers released 2010 or later For laptop computers released Summer 2009 For laptop computers released between Fall 2000 and Spring 2009 For laptop computers released before Summer 2000

    VAIO® Tap 20

    The model name is on the rear, right-hand side (e.g. SVJ-202190X).


    VAIO® Duo

    When the computer is propped open, the model name is on the right-hand side behind the screen (e.g. SVD-11213CXB).


    Desktop computers

    Desktop computer model names begin with the letters: "PCV", "VGC", "VPC" or "SVJ", and are located on a small label on the front of the main computer unit (case or tower).


    • Locate the small sticker on the front of the tower (e.g. VGC-RC210G).
    • On All-In-One desktop computers, the number is located on the right front of the computer (e.g. VPC-L137FX).


    NOTE: The "model" number listed on the gray sticker on the back of the computer will not give you the correct information.


    Alternatively, you can find your model in the following ways:

    Via (My) Computer Via VAIO Care

    Audio Receivers

    Model name

    The model name is located on the faceplate (e.g. CDX-GT200).

    Car Audio

    Serial number

    The serial number is located on the bottom plate of the car audio unit. It is not directly accessible, as shown in the pictures below. Should you need to know the serial number, it is advised to have the car audio unit removed from the car stereo slot by a specialised installer.  

    Serial number location on the bottom plate

    Speakers/Accessories:

    The model name and the serial number are located on the packaging and in the manual (e.g. XS-LD126P5).

    GPS

    The model name is located on the back, bottom or in the antenna compartment (e.g. NV-U74T).



    Voice recorders Readers PlayStation Professional products

    Digital Voice Recorders

    Depending on the model, you can find the model name and serial number of your digital voice recorder either on the back or at the bottom of the unit.

    ICD-SX2000

    1. Model name (ICD-SX2000)
    2. Serial number

    Digital Voice Recorder ICD-SX2000 - model and serial number location

    ICT-TX800

    1. Model name (ICT-TX800)
    2. Serial number

    Digital Voice Recorder ICT-TX800 - model and serial number locatio


    Reader

    The 7-digit serial number is located on the Product ID label on the box. Its location is indicated in the image below.

    Two images side-by-side. Image to the left shows an e-reader box. Image to the right shows the location of the serial number on the zoomed in product label. The serial number is preceeded by 'S01'.


    PRS-T1, T2

    If applicable, carefully remove the optional cover (PRSA-CL10) or cover with light (PRSA-CL22). The 7-digit serial number is located on the rear cover of the unit.

    E-reader cover after removing the e-reader (PRSA-CL10 or PRSA-CL22)

     

     Location of the serial number on the rear side of the e-reader (applicable to PRSA-CL10 or PRSA-CL22)

    PRS-T3

    Carefully remove the cover or optional cover with light (PRSA-CL30). Please refer to the chapter “Removing/attaching the Standard Cover” in the user guide. The 7-digit serial number is located on the rear cover of the unit.

    Cover after removing the e-reader (PRSA-CL30)

    PRSA-CL30: Location of the serial number on the rear side of the unit.

    Professional products

    Please visit Sony Professional Products for more information on the following categories:

    • Professional Cameras
    • Broadcast & Production
    • Projectors
    • Professional Displays
    • Archiving & Content Management
    • Audio
    • Smart Systems
    • Medical