Article ID : 00244641 / Last Modified : 29/06/2020

Where can I find a Sony Authorised Repair & Service Center?

    Please select a product category

    Diagnostics, Repair Booking options and Authorised Service & Repair Centres can vary depending on your product. 
    Please click a category to continue ►

     

    Televisions

     

    We're sorry you're experiencing issues with your Sony Television. Let's resolve that together. 

    With sustainability in mind, we've designed a simple and easy-to-use TV Troubleshooting Guide that helps to avoid unnecessary repairs. 
    It's surprising how many times our repair professionals receive correctly working televisions. 

    By answering simple yes or no questions, you automatically arrive at the book repair page, or you'll solve your issue in the process! 

    Troubleshoot my TV

     

    No, I'm very certain that my TV needs repair:

    Find an Authorised Service Center

     

    Digital Cameras and lenses
    Interchangeable lens cameras

     

    We're sorry you're experiencing issues with your Sony Digital Camera. Let's resolve that together. 

    With sustainability in mind, we recommend the following basic troubleshooting steps before moving on to a repair:

    1. Try to update your camera with the latest firmware (if applicable). 
    2. Perform a factory reset. 
      You can find the reset procedure of your Digital Camera in its Help Guide or Manual, available on the product page on this support website
      Type your model name in the search bar to find your product page. 
    Find an Authorised Service Center

     

    Compact digital cameras

     

    We're sorry you're experiencing issues with your Sony Digital Camera. Let's resolve that together. 

    With sustainability in mind, we recommend the following basic troubleshooting steps before moving on to a repair:

    1. Try to update your camera with the latest firmware (if applicable). 
    2. Perform a factory reset. 
      You can find the reset procedure of your Digital Camera in its Help Guide or Manual, available on the product page on this support website
      Type your model name in the search bar to find your product page. 
    Find an Authorised Service Center

     

    Lenses

     

    We're sorry you're experiencing issues with your Sony Lens. Let's resolve that together. 

    Find an Authorised Service Center

     

     

    Camcorders & Action cams

     

    We're sorry you're experiencing issues with your Sony Camcorder or ActionCam. Let's resolve that together. 

    With sustainability in mind, we recommend the following basic troubleshooting steps before moving on to a repair:

    1. Update my camera or action cam with the latest firmware (if applicable). 
    2. Perform a factory reset. 
      You can find the reset procedure of your camcorder or action cam in its Help Guide or Manual, available on the product page on this support website
      Type your model name in the search bar to find your product page. 
    Find an Authorised Service Center

     

    Headphones

     

    We're sorry you're experiencing issues with your Sony Headphones. Let's resolve that together. 

    With sustainability in mind, we've designed a simple and easy-to-use Headphones Troubleshooting Guide that helps to avoid unnecessary repairs. 
    It's surprising how many times our repair professionals receive correctly working headphones. 

    By answering simple yes or no questions, you automatically arrive at the book repair page, or you'll solve your issue in the process! 

    Troubleshoot my Headphones

     

    No, I'm very certain that my headphones need repair:

    Find an Authorised Service Center

     

    Audio & Video (Other) 

     

    We're sorry you're experiencing issues with your Sony Audio Product. Let's resolve that together. 

    With sustainability in mind, we recommend the following basic troubleshooting steps before moving on to a repair:

    1. Update your audio product with the latest firmware (if applicable). 
    2. Perform a factory reset. 
      You can find the reset procedure of your audio product in its Help Guide or Manual, available on the product page on this support website
      Type your model name in the search bar to find your product page. 
    Find an Authorised Service Center

     

    Xperia Smartphones

     

    We're sorry you're experiencing issues with your Sony Xperia smartphone. Let's resolve that together. 

    With sustainability in mind, we've summarised all basic troubleshooting steps in one convenient article
    Before moving on to a repair, we hope you give them a go: 

    1. I've used the Xperia Support app to run Xperia Tests to see if all the functions are ok
    2. I've updated my phone with the latest software 
    3. I've (forcefully) restarted my phone 
    4. I've restarted my phone in safe mode to see if an app is causing problems 
    5. I've done a factory reset 
      You can find the reset procedure of your Xperia smartphone in the Help Guide or Manual, available on the product page on this support website
      Type your model name in the search bar to find your product page. 
    6. I've done a software repair 

    If you've attempted all these steps, you've done all there is to try. Let's get your smartphone fixed: 

    Register a repair

     

    Personal Computers (VAIO) 

     

    We're sorry you're experiencing issues with your Sony VAIO. Let's resolve that together. 

    Find an Authorised Service Center

     

    Car & Marine Entertainment 

     

    We're sorry you're experiencing issues with your Sony Car Audio product. Let's resolve that together. 

    With sustainability in mind, we recommend the following basic troubleshooting steps before moving on to a repair:

    1. Update your Car audio product with the latest firmware (if applicable). 
    2. Perform a factory reset. 
      You can find the reset procedure of your audio product in its Help Guide or Manual, available on the product page on this support website
      Type your model name in the search bar to find your product page. 
    Find an Authorised Service Center