Article ID : 00249574 / Last Modified : 20/01/2021

Troubleshoot Truly Wireless headphones Bluetooth pairing issues

    This page introduces how to troubleshoot for Truly Wireless headphones Bluetooth pairing issues.

    Image of WF-1000X Image of WF-1000XM3 Image of WF-H800 Image of WF-SP700N Image of WF-SP800N Image of WF-SP900 Image of WF-XB700

    Follow these steps to troubleshoot this issue:

    1. Check the state of the indicator when you turn on the headset after initializing it.
      The location and color of the power indicator differ depending on the product.
      image of WF-1000X indicators flashing image of WF-1000XM3 indicators flashing image of WF-H800 indicators flashing image of WF-SP700N indicators flashing image of WF-SP800N indicators flashing image of WF-SP900 indicators flashing image of WF-XB700 indicators flashing
      When you initialize the headset, it returns to factory settings and all Bluetooth pairing information is deleted.

      NOTE for WF-SP900:
      All of the data (music files, pre-installed data, etc.) saved to the main memory of the player will be erased. Before initializing, backup any important data.

      Refer to the following to initialize the headset.

      WF-1000XM3

      • Initialize the headset to restore the factory settings. Visit the Help Guide or view the video on how to initialize the headphones.

      WF-H800

      • Initialize the headset to restore the factory settings. See the Initializing the headset section in the How to reset or initialize the headset article or view the video on how to reset the headphones.

      WF-SP800N

      • Initialize the headset to restore the factory settings. See the Initializing the headset section in the How to reset or initialize the headset article or view the video on how to reset the headphones.

      WF-XB700

      Blue and red indicators flash alternately / Blue indicator flashes twice at a time
      The headset is initialized and is in Bluetooth pairing mode.
      Go to step 2.
      The indicator flashes twice and then turns off
      The headset turned on without being initialized.
      Initialize the headset again.
      Does not flash
      It may not be possible to charge correctly.
      Refer to the following article:
      Troubleshoot why the Truly Wireless headphones are not charging
    2. Can you complete Bluetooth pairing after performing the following operations in order?

      1. Delete the Bluetooth device information of your playback device.
        For details, refer to the following article:
        How to delete the Bluetooth device information of your playback device

      2. Perform pairing again.
        For details, refer to the following article:

      Pairing was successful
      There seems to have been an issue connecting with the playback device, such as Bluetooth pairing being disconnected.
      Pairing not successful
      Go to step 3.
    3. Can you perform Bluetooth pairing normally with other devices?
      If you have another smartphone, Walkman, or other device, try pairing it to the headset via the Bluetooth function.

      Pairing was successful
      The playback device that was initially connected may be malfunctioning. Consider inspecting the playback device.
      Pairing not successful
      The headphones may be malfunctioning. The Service may be required.