Article ID : 00230115 / Last Modified : 12/05/2020

The Ambient Sound Control mode changes unexpectedly.

    The touch sensor may be tapped unintentionally.

    You can disable the touch sensor by changing the function of the touch sensor to [None assigned] using the Headphones Connect app.

    Image of the Headphones Connect app screen


    Adaptive Sound Control may be set to ON.

    Check the Adaptive Sound Control setting in the Headphones Connect app and turn it OFF.
    NOTE: Adaptive Sound Control is a function that automatically switches the Ambient Sound Control setting after the app detects your movement pattern.