Article ID : 00230515 / Last Modified : 02/09/2019

No sound from my wireless noise-cancelling headphones (WF-1000XM3)

    Test if your WF-1000XM3 noise-cancelling earbuds output sound after completing each step:

    1. Increase the volume of the paired device.
      (The noise-cancelling earbuds don't have any volume adjustment)
       
    2. Make sure the paired device is playing music.
       
    3. If you are using an app to play audio to your headphones, try a different app.
       
    4. Check the settings of your playback device for the paired Bluetooth® devices and make sure your earbuds are connected.
       
    5. Charge your earbuds.
      1. Insert your earbuds in the charging case and then close the lid.
      2. Connect the charging case to an AC adapter and plug into a power outlet or connect the charging case to a computer using the supplied USB Type-C™ cable.
         
    6. Reset your earbuds: Resetting doesn't delete the device registration (pairing) information from your earbuds. 
      1. Insert your earbuds in the charging case and keep the lid open.
      2. Keep your finger on the Lefttouch sensor for about 20 seconds. The LED indicator of your earbuds flashes red and then turns off.

        Touch Left Sensor

      3. Lift your finger from the Leftsensor and then touch the Rightsensor for about 20 seconds. The LED indicator flashes red.

        Touch Right Sensor

      4. Lift your finger from the Rightsensor after your earbuds turn off.
         
    7. Initialize your headphones: Initialization returns your earbuds to its factory default settings and deletes all pairing information.
      1. Insert your earbuds in the charging case and keep the lid open.
      2. Keep your fingers on both Leftand Righttouch sensors at the same time for about ten seconds.
      3. Lift your fingers when the LED indicators of your earbuds flash red.
        • After the LED indicators flash blue four times, initialization is complete.
      4. Delete your earbuds from the Bluetooth settings of your paired device and then repeat the pairing procedure.