How can I find my TV model name and serial number?

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

For an optimal journey on the Sony Support website, it’s important to search for your specific product. Your product page is the best access point for loads of information.

Every TV model has an individual model name and serial number. There are three ways to find them:

1. The Settings menu
2. The sticker on the back of your TV
3. The original box/packaging 

Click here to go to the section: Blu-ray Disc Players and Home Cinema systems.

1. Check the Settings menu

Depending on whether your TV is an Android TV or not, the procedure may vary slightly. 

• TIP: How to tell the difference between an Android and non-Android TV 

Android TVs

Menu path for the Android TVs listed below

• 2018: AF9 and ZF9 Series
• 2019: XG85, XG87, XG95, AG9 and ZG9 Series
• 2020: XH80, XH81, XH85, XH90, XH91, XH92, XH95, A8, A9 and ZH8 Series
• 2021: X80J, X81J, X82J, X85J, X89J, X90J, X92J, X93J, X94J, X95J, A80J, A83J, A84J, A90J and Z9J Series

1. Press the Help button on the supplied remote control
2. Navigate to [Status & Diagnostics] on the left side of the screen, then press OK on the remote
3. In this view, navigate to [System information], then press OK on the remote

Menu path for other Android TVs (e.g. 2017 XE90)

1. Press the Help button on the supplied remote control
2. Select [System information].

Non-Android TVs

1. Press the HOME button on the supplied remote control
2. Select [Settings] → [Customer Support] 
3. Your product name is mentioned in the top right-hand corner 

2. Find the sticker on the back of your TV

If you look at the back of your TV, you will notice a small sticker in black and white, generally located in the left-hand corner or area of the TV. 

On the sticker, you will find the following information:

1. The Model Name
2. The 7-digit serial number (this number is also on the original box/packaging)
3. The part number (this number is for internal purposes only)

3. The original box

In case you cannot access the TV settings menu, or your TV is wall-mounted so you can’t see your sticker, you can always check the original product packaging or the user manual.

(1) The Model Name  
(2) The 7-digit serial number

Question: What does my model name mean?

Each model name is not a random sequence of numbers. The name contains certain information:

1. The first part of the model name (before the hyphen) indicates the TV’s resolution: 2K (KDL) and 4K (KD). 
2. The numbers after the numbers after the hyphen indicates the screen size in inches 
3. The final sequence of letters and numbers conveys a certain production series. That’s more important for support and repair purposes 
   • The last letter can indicate a variance in the colour of the bezel and frame or stand 
   • If the letter starts with an "A", that means it is part of our OLED lineup 

Things to keep in mind...

• When searching for general information on the support site, please use the model name
• Here are some examples of correct model names: KD-55X8507C, KDL-32EX710 and KD-55AG9

Blu-ray Disc Players and Home Cinema systems

Below are some examples of serial and model number locations on Blu-ray Disc Players and Home Cinema systems:

1. Model name
2. Serial number