Article ID : 00240191 / Last Modified : 17/01/2020

My car stereo doesn't recognise files from a connected USB device

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    This issue may occur if your USB device exceeds the maximum capacity of folders or files that your car stereo can recognise.
    Check the table below to determine the maximum number of folders and files your car stereo can support.

    USB PortNo. of foldersFiles per folderTotal no. of files
    USB1No Limit25620,000
    USB225525665,280