Article ID : 00205147 / Last Modified : 07/12/2018

Why can’t I use the Wi-Fi option on Sony's Android TV?

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You may be experiencing the following error message when trying to connect to your router via Wi-Fi: "The system has encountered an error, please contact Sony."

If you cannot connect using this option, please try resetting your TV:

  • Hold the power button on the remote control for 5 seconds 

Alternatively, you could try:

  • Unplugging the AC power cord for 2 minutes before inserting the cord into the electrical socket

.