Why can’t I use the Wi-Fi option on Sony's Android TV?
IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
You may be experiencing the following error message when trying to connect to your router via Wi-Fi: "The system has encountered an error, please contact Sony."
- If you cannot connect using this option, please try resetting your TV by holding the Power button on the remote control for 5 seconds.
- Alternatively, unplug the AC power cord for 30 seconds, then plug it back in the electrical socket.
- If this didn't solve the issue, perform a factory reset.
- If the issue persists, please contact us.
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