Article ID : 00205147 / Last Modified : 27/06/2019

Why can’t I use the Wi-Fi option on Sony's Android TV?

    You may be experiencing the following error message when trying to connect to your router via Wi-Fi: "The system has encountered an error, please contact Sony."

    If you cannot connect using this option, please try resetting your TV:

    • Hold the power button on the remote control for 5 seconds 

    Alternatively, you could try:

    • Unplugging the AC power cord for 2 minutes before inserting the cord into the electrical socket

    .