Article ID : 00204953 / Last Modified : 06/12/2018

Why does MHEG fail to launch after pressing the Teletext button on the remote?

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With the introduction of firmware versions 8.464 and 8.764 (the version depends on your TV series), we have decided to adopt a new interactive technology (HbbTV) that improves the user experience. The same feature(s) can be accessed via the red button on your remote, as long as you have a stable internet connection.

We recommend using HbbTV, as it will offer more information and services. However, you can switch back to the old (MHEG) function by following the steps below:

  1. Press the [Home] button on the remote to enter the Home menu
  2. Go to [Settings] > [System Settings] and press OK  to open the Settings menu
  3. Go to [Channel Setup] > [Digital Setup] > [Interactive Application Setup][Interactive Application] > Set select Off
  4. Press the [Home] button on the remote to exit from the Settings menu and return to the broadcast
  5. Pressing the red button or [Teletext] button on the remote will launch the MHEG application*

*NOTE: If the issue continues after step 5, please unplug and then replug your TV's AC power cord.


Affected models [TV Series]

TV SeriesFirmware version
WE6, WE75 and WF6 Series8.464
XE70 and XF70 Series8.764

 

Unsure which TV series your model belongs to? Here are some examples:

  • KD-65XF7093
  • KD-65XE7003
  • KDL-50WF665