Article ID : 00204953 / Last Modified : 27/06/2019Print

Why does MHEG fail to launch after pressing the Teletext button on the remote?

    With the introduction of firmware versions 8.464 and 8.764 (the version depends on your TV series), we have decided to adopt a new interactive technology (HbbTV) that improves the user experience. The same feature(s) can be accessed via the red button on your remote, as long as you have a stable internet connection.

    We recommend using HbbTV, as it will offer more information and services. However, you can switch back to the old (MHEG) function by following the steps below:

    1. Press the [Home] button on the remote to enter the Home menu
    2. Go to [Settings] > [System Settings] and press OK  to open the Settings menu
    3. Go to [Channel Setup] > [Digital Setup] > [Interactive Application Setup][Interactive Application] > Set select Off
    4. Press the [Home] button on the remote to exit from the Settings menu and return to the broadcast
    5. Pressing the red button or [Teletext] button on the remote will launch the MHEG application*

    *NOTE: If the issue continues after step 5, please unplug and then replug your TV's AC power cord.

    Affected models [TV Series]

    TV SeriesFirmware version
    WE6, WE75 and WF6 Series8.464
    XE70 and XF70 Series8.764


    Unsure which TV series your model belongs to? Here are some examples:

    • KD-65XF7093
    • KD-65XE7003
    • KDL-50WF665