Article ID : 00198308 / Last Modified : 21/06/2018

My Blu-ray player does not respond when trying to playback some Blu-ray titles

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If your Blu-ray player doesn’t respond when trying to play back specific discs,
please perform the following solutions and check whether the issue is resolved after each step.


  1.  For the BDP-S4200 & BDP-S5200: update with the latest firmware
  2. Press and hold the power key button on the player for more than 10 seconds until the player turns off.
  3. Disconnect then reconnect the AC power cord.
  4. Turn on the player and remove the disc by pressing the eject button. 
  5. Change this setting in the Setup menu:
    1. [HOME]
    2. [Setup]
    3. [Screen Settings]
    4. [BD-ROM 24p Output] -> [Off]