The Amazon Alexa-enabled device responds with “Device is not found” and will not operate the TV

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Before you start

• Make sure your Amazon Alexa™ enabled device is supported for your TV in your country.
• Your speaker must be set up with the Amazon Alexa app.
  • Visit the Amazon Support Website for more information.

Perform device discovery

Step 1: Make sure device discovery was performed on the Amazon Alexa-enabled device

Perform device discovery on the Amazon Alexa-enabled device.

Step 2: Make sure the TV name is displayed in the Amazon Alexa app

• If the TV name isn't displayed, perform the device discovery again in the TV Control Setup with Amazon Alexa app on the TV.
• If the TV name is displayed, change it to a simple name that Alexa can easily recognise in the TV Control Setup with Amazon Alexa app on the TV.

Change the TV name to an easy-to-recognise name.

*Amazon and Alexa are trademarks of Amazon.com, Inc. or its affiliates.