Article ID : 00175273 / Last Modified : 11/08/2017

Android TV does not work properly after software update.

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  1. If the issues below occur, first try these solution procedures .

    • Sound cuts out regularly
    • TV enters demo mode
    • Program guide does not display or is outdated
    • Recording cannot be performed (*)
    • Recorded titles disappeared from the title list (*)

      (*) Recording function is only available for certain models and countries/regions.


  2. If the issues are not resolved even after trying step 1, or if other issues occur: A power reset or a Factory Data Reset may resolve your issue. Read the following and try resetting the TV. How to perform a reset or a Factory Data Reset on an Android TV


Examples of issues after updating:

  • Repeating reboot.
  • TV does not turn on.
  • Flashing LED.
  • Network error occurs.
  • Channels are not shown.
  • Connected external HDD is not recognized.
  • Noise occurs on the image recorded on an external HDD.
  • No sound or no pictures.
  • The remote control does not work.
  • TV freezes.
  • Improper behavior occurs, or TV’s behavior is unstable, etc.

    If the issue is still unresolved after performing a reset or a Factory Data Reset, service may be required.



For customers whose issues are not resolved after resetting TV.


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