Article ID : 00129101 / Last Modified : 29/01/2018

YouView: Parental Controls, PINs and Settings

Applicable Products and Categories of This Article

Parental Controls & PINs

How can I change the YouView parental controls on my Sony TV?
I've forgotten my PIN. How do I reset the PIN on my Sony TV?


Settings

Where can I find YouView's Terms of Use on my Sony TV?
How do I change my postcode for YouView on my Sony TV?
Where can I find YouView's data promise on my Sony TV?
How do I find out what Sony TV model I have?
Is there a help guide on my YouView enabled Sony TV?



How can I change the YouView parental controls on my Sony TV?

To change the parental controls:

1. Press the HOME button.
2. Select Settings.
3. In the Personal section select Parental Lock (Broadcast).

Here you will able to change your PIN, turn on/off protection and set your parental rating by age. If you have already setup your PIN you'll need to enter your PIN to change any of these settings.

If you have forgotten your PIN, please see the section: How do I reset the PIN on my Sony TV?

I've forgotten my PIN. How do I reset the PIN on my Sony TV?

If you need to reset your Sony PIN, you will have to use a Master PIN to gain access to the Parental lock settings. To do this:

1. Press the HOME button.
2. Select Settings.
3. In the Personal section select Parental Lock (Broadcast).
4. Enter the Master PIN (9999).
5. Select Change PIN Code and change it to your desired PIN.

Where can I find YouView's Terms of Use on my Sony TV?

If you would like to read through YouView's Terms of Use, press the HOME button on your remote control and navigate to [Settings] > [Channel Setup] > [YouView Setup] > [YouView's Terms of Use].

How do I change my postcode for YouView on my Sony TV?

If you have moved home and would like to change the postcode you've entered into the YouView setup, press the HOME button on your remote control and navigate to [Settings] > [Channel Setup] > [YouView Setup] > [postcode] and enter in the postcode you want.

Where can I find YouView's data promise on my Sony TV?

If you would like to read through YouView's Terms of Use, press the HOME button on your remote control and navigate to [Settings] > [Channel Setup] > [YouView Setup] > [postcode] > [YouView's Data Promise].

How do I find out what Sony TV model I have?

If you would like to find out what your Sony TV model is, Press the HOME button on your remote control and navigate to Settings and in the TV section, select About. Here you can see the Device Name and Model.

For more in-depth information, please visit the following FAQ: Where can I find my TV's model number, serial number and software version?

Is there a help guide on my YouView enabled Sony TV?

Yes. For instructions on how to view the help guide on your Sony TV, choose your preferred remote:

Standard remote

1. Press the HELP button.
2. Select Help Guide.

Touchpad remote

1. Press the HOME button.
2. Navigate to the Settings section and choose Help.
3.  Select Help Guide.