Article ID : 00111270 / Last Modified : 11/01/2018

The camcorder makes a clacking noise when the power is off

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This camcorder is equipped with a Balanced Optical SteadyShot system which controls the entire optical path, including the lens and image sensor as one floating unit.

When the power is turned off, however, the camcorder cannot control this floating unit. The clacking sound is made by the floating unit touching the surrounding cushioned material. This is part of standard operations, and is not a malfunction of the product itself.