Sony Support

Article ID : 00093779 / Last Modified : 17/09/2014Print

Error 5004 appears when trying to use the Internet video feature

    This error may occur if the Internet content refresh did not complete successfully.

    Follow below steps to Refresh Internet Content.

    1. Using the supplied remote, press the HOME button.
    2. Select Network.
    3. Select Refresh Internet Content.

    Note: These steps may need to be repeated in order to resolve the error.

    Follow these additional steps, if the issue persists after attempting to Refresh Internet Content multiple times:

    1. Perform a factory reset .
    2. Test the Network connection.
    3. Perform the Refresh Internet Content procedure.