Article ID : 00083760 / Last Modified : 17/03/2015

How to check the physical connection when the Blu-ray Disc player is unable to communicate with Internet

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IMPORTANT: The information in this solution only applies to Sony products that have Internet capabilities. For model-specific information regarding whether or not the product being used has Internet capabilities, refer to the supplied operations manual.

NOTE: Physical connection should be OK, indicating a physical connection (Ethernet cable) is detected from the Sony product to the router or modem.

Follow the steps below in case of an error message.

  1. Make sure the Ethernet cable is securely connected to both the Sony product and the router or modem.
  2. If the Sony product still does not detect the router or modem, try connecting the Ethernet cable to a different LAN jack (if available) on the router or modem.
  3. If still no connection is detected, try replacing the Ethernet cable.

    NOTE:  The Ethernet cable can be tested by unplugging it from the Sony product and connecting it to the LAN jack on a computer. After turning off any Wi-Fi option on the computer, try using the computer to access the Internet through the Ethernet connection. If the Internet cannot be accessed, the cable should be replaced.