Article ID : 00357514 / Last Modified : 16/07/2025Print

The LED on the WF-C710N charging case continuously blinks orange

    The LED on the WF-C710N charging case should turn off when you disconnect the AC adapter/USB Type-C® cable from the outlet during charging.

    If either of the following occurs instead, perform the troubleshooting steps provided in the next section:

    • The charging case LED keeps flashing orange every 0.5 seconds
    • The earbuds connect to the smartphone via Bluetooth while in the charging case

    Perform these steps

    First, charge the headphones again using the supplied USB Type-C® cable.

    If either of the following occurs instead, perform the troubleshooting steps provided below:

    • The indicator lights up orange, and charging starts. 
      To finish charging:
      1. Disconnect the USB Type-C cable from the charging case.
      2. Disconnect the cable from the USB AC adaptor or computer.
         
    • The indicator continues to flash orange.
      1. Perform a reset and then check if the issue is resolved.
      2. Initialise the earbuds to restore factory settings.
      3. If the issue persists after a reset and initialisation, a repair may be necessary.