Article ID : SX681603 / Last Modified : 24/09/2020

Why can't I use an app? (Android 9 or Android 10)

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Valid for

    • Android 10
    • Android 9 Pie
       

    When you install an app from Google Play on a device, you control the capabilities or information the app is permitted to access. You will need to allow or deny permission when the app prompts you to do so (not when you install the app).

    For example, an app may request permission to see your device's contacts. This is a useful feature if you want to add or find friends who are also using the app. If you don't allow the app to use your contacts, the app might not work in it's entirety. If an app doesn't work, try to turn on and allow permissions in-app settings.


    To grant or deny permissions

    Android 10

    1. Find and tap Settings → Apps & notifications → See all [number of apps] apps.
    2. Find and tap the relevant app.
    3. Tap Permission.
    4. Tap on the options and click Allow / Deny to turn it on or off.

    Android 9

    1. Find and tap Settings → Apps & notifications → See all [number of apps] apps.
    2. Find and tap the relevant app.
    3. Tap Permission.
    4. Tap the slider beside each permission to turn it on or off.