Sony Support

Article ID : 00374556 / Last Modified : 01/12/2025Print

The INZONE headphones cannot pair with the device (INZONE H9 II)

    Pairing fails with a game console (computer or PlayStation®5) using a USB transceiver

    • Bring the headphones and the game console that the USB transceiver is connected to a distance within 1 m (3.2 feet) from each other.
    • Restart the computer or PS5™, and perform pairing again.
    • If the headphones cannot be connected to the USB transceiver connected to the computer or PS5, follow the steps below to perform pairing again with the transceiver:
      1. Press and hold the connect button on the USB transceiver and the (power) button on the headphones for about 5 seconds or more.
      2. After the headphones enter the pairing mode, a notification sound is heard from the headphones, and the connection indicator on the USB transceiver and the power indicator on the headphones flashes twice alternately. Then you will hear a voice guidance say Pairing.

      After the pairing is complete, a notification sound is heard from the headphones, and the connection indicator on the USB transceiver lights up in white.

    • Disconnect the USB transceiver, and reconnect it.
    • Reset the headphones.
      For details, refer to the Help Guide (Resetting the headset).
    • Initialize the headphones.
      Notes:

    Pairing fails with a Bluetooth device

    • Bring the headphones and the Bluetooth device within 1 m (3.2 feet) from each other.
    • Check the pairing procedure:

      • When you pair the headphones with a device for the first time after purchasing, or after the pairing information has been deleted ― such as after initializing the headphones or after a repair

        Press and hold the (power) button on the headphones for 2 seconds or more, and then press and hold the (Bluetooth) button for 2 seconds more, then the headphones enter the pairing mode automatically.

      • When you pair the headphones with an additional device (the headphones have pairing information for other devices)

        Press and hold the (Bluetooth) button for 5 seconds or more. Then the headphones enter the pairing mode.

    • When you pair the headphones after initializing the headphones or after a repair, the pairing may fail the Bluetooth device (iPhone or other devices) retains pairing information for the headphones. If this is the case, delete the pairing information on the connected device and perform pairing again.
    • Restart the Bluetooth device and perform pairing again.
    • Reset the headphones.
      For details, refer to the Help Guide (Resetting the headset).
    • Initialize the headphones.
      Notes:

    Related articles

    If you cannot connect to the device once paired, refer to the following article depending on the connection method: