REON: Frequently Asked Questions on Battery / Charging

The following shows an estimate for each temperature level.

For RNP-P1

• COOL Level 1: Approx. 34 hours
• COOL Level 2: Approx. 27 hours
• COOL Level 3: Approx. 18 hours
• COOL Level 4: Approx. 10 hours
• COOL Level 5: Approx. 5.5 hours
• WARM Level 1: Approx. 10 hours
• WARM Level 2: Approx. 8 hours
• WARM Level 3: Approx. 6.5 hours
• WARM Level 4: Approx. 5.5 hours

For RNP-6T

• COOL Level 1: Approx. 10 hours
• COOL Level 2: Approx. 8.5 hours
• COOL Level 3: Approx. 7 hours
• COOL Level 4: Approx. 5.5 hours
• COOL Level 5: Approx. 3 hours
• WARM Level 1: Approx. 7 hours
• WARM Level 2: Approx. 5 hours
• WARM Level 3: Approx. 4 hours
• WARM Level 4: Approx. 3 hours

For RNP-5

• COOL Level 1: Approx. 17 hours
• COOL Level 2: Approx. 12 hours
• COOL Level 3: Approx. 10 hours
• COOL Level 4: Approx. 7.5 hours
• COOL Level 5: Approx. 4 hours
• WARM Level 1: Approx. 8 hours
• WARM Level 2: Approx. 6 hours
• WARM Level 3: Approx. 5 hours
• WARM Level 4: Approx. 4 hours

For RNP-4 (For Hong Kong only)

• COOL Level 1: Approx. 9 hours
• COOL Level 2: Approx. 8 hours
• COOL Level 3: Approx. 7 hours
• COOL Level 4: Approx. 4 hours
• WARM Level 1: Approx. 8 hours
• WARM Level 2: Approx. 6 hours
• WARM Level 3: Approx. 5 hours
• WARM Level 4: Approx. 4 hours

For RNP-3 (For Hong Kong only)

• COOL Level 1: Approx. 4.5 hours
• COOL Level 2: Approx. 4 hours
• COOL Level 3: Approx. 3.5 hours
• COOL Level 4: Approx. 2 hours
• WARM Level 1: Approx. 4 hours
• WARM Level 2: Approx. 3 hours
• WARM Level 3: Approx. 2.5 hours
• WARM Level 4: Approx. 2 hours

* Duration may vary depending on usage conditions and environment.

This depends on the capacity [mAh] of the external battery. The following shows an estimate for each temperature level.
(Continuous operation time may vary depending on usage conditions, environment and the specification of the external battery.)

For RNP-P1 (REON PRO)

[10,000 mAh]

• COOL Level 1: Approx. 144 hours
• COOL Level 2: Approx. 114 hours
• COOL Level 3: Approx. 76 hours
• COOL Level 4: Approx. 42 hours
• COOL Level 5: Approx. 23 hours 
• WARM Level 1: Approx. 42 hours
• WARM Level 2: Approx. 34 hours
• WARM Level 3: Approx. 27 hours
• WARM Level 4: Approx. 23 hours

[20,000 mAh]

• COOL Level 1: Approx. 255 hours
• COOL Level 2: Approx. 203 hours
• COOL Level 3: Approx. 135 hours
• COOL Level 4: Approx. 75 hours
• COOL Level 5: Approx. 41 hours
• WARM Level 1: Approx. 75 hours
• WARM Level 2: Approx. 60 hours
• WARM Level 3: Approx. 49 hours
• WARM Level 4: Approx. 41 hours

For RNP-5

[10,000 mAh]

• COOL Level 1: Approx. 123 hours
• COOL Level 2: Approx. 87 hours
• COOL Level 3: Approx. 72 hours
• COOL Level 4: Approx. 54 hours
• COOL Level 5+: Approx. 13 hours (*)
• WARM Level 1: Approx. 58 hours
• WARM Level 2: Approx. 43 hours
• WARM Level 3: Approx. 36.5 hours
• WARM Level 4: Approx. 29 hours

[20,000 mAh]

• COOL Level 1: Approx. 231 hours
• COOL Level 2: Approx. 163hours
• COOL Level 3: Approx. 136 hours
• COOL Level 4: Approx. 102 hours
• COOL Level 5+: Approx. 23 hours (*)
• WARM Level 1: Approx. 109 hours
• WARM Level 2: Approx. 81 hours
• WARM Level 3: Approx. 67.5 hours
• WARM Level 4: Approx. 54 hours

* When connected to a USB power supply, Level 5 automatically operates at a higher cooling level "Level 5+". After the mobile battery is consumed, the cooling level will return to Level 5 and will last for approx. 4 hours using the built-in battery.

For RNP-4 (For Hong Kong only)

[3,350 mAh]

• COOL Level 1: Approx. 27.5 hours
• COOL Level 2: Approx. 24 hours
• COOL Level 3: Approx. 21.5 hours
• COOL Level 4+: Approx. 2.5 hours (*)
• WARM Level 1: Approx. 24 hours
• WARM Level 2: Approx. 18 hours
• WARM Level 3: Approx. 15.5 hours
• WARM Level 4: Approx. 12 hours

[5,000 mAh]

• COOL Level 1: Approx. 37.5 hours
• COOL Level 2: Approx. 33 hours
• COOL Level 3: Approx. 28.5 hours
• COOL Level 4+: Approx. 4 hours (*)
• WARM Level 1: Approx. 33 hours
• WARM Level 2: Approx. 24 hours
• WARM Level 3: Approx. 20.5 hours
• WARM Level 4: Approx. 16 hours

[10,000 mAh]

• COOL Level 1: Approx. 65.5 hours
• COOL Level 2: Approx. 58 hours
• COOL Level 3: Approx. 50.5 hours
• COOL Level 4+: Approx. 8 hours (*)
• WARM Level 1: Approx. 58 hours
• WARM Level 2: Approx. 43 hours
• WARM Level 3: Approx. 36.5 hours
• WARM Level 4: Approx. 29 hours

[20,000 mAh]

• COOL Level 1: Approx. 122.5 hours
• COOL Level 2: Approx. 109 hours
• COOL Level 3: Approx. 95.5 hours
• COOL Level 4+: Approx. 16 hours (*)
• WARM Level 1: Approx. 109 hours
• WARM Level 2: Approx. 81 hours
• WARM Level 3: Approx. 67.5 hours
• WARM Level 4: Approx. 54 hours

* When connected to a USB power supply, Level 4 automatically operates at a higher cooling level "Level 4+". After the mobile battery is consumed, the cooling level will return to Level 4 and will last for approx. 4 more hours using the built-in battery.

For RNP-3 (For Hong Kong only)

[3,350 mAh]

• COOL Level 1: Approx. 23 hours
• COOL Level 2: Approx. 20 hours
• COOL Level 3: Approx. 18 hours
• COOL Level 4+: Approx. 2.5 hours (*)
• WARM Level 1: Approx. 20 hours
• WARM Level 2: Approx. 15 hours
• WARM Level 3: Approx. 13 hours
• WARM Level 4: Approx. 10 hours

[5,000 mAh]

• COOL Level 1: Approx. 33 hours
• COOL Level 2: Approx. 29 hours
• COOL Level 3: Approx. 25 hours
• COOL Level 4+: Approx. 4 hours (*)
• WARM Level 1: Approx. 29 hours
• WARM Level 2: Approx. 21 hours
• WARM Level 3: Approx. 18 hours
• WARM Level 4: Approx. 14 hours

[10,000 mAh]

• COOL Level 1: Approx. 61hours
• COOL Level 2: Approx. 54 hours
• COOL Level 3: Approx. 47 hours
• COOL Level 4+: Approx. 8 hours (*)
• WARM Level 1: Approx. 54 hours
• WARM Level 2: Approx. 40 hours
• WARM Level 3: Approx. 34 hours
• WARM Level 4: Approx. 27 hours

[20,000 mAh]

• COOL Level 1: Approx. 118 hours
• COOL Level 2: Approx. 105 hours
• COOL Level 3: Approx. 92 hours
• COOL Level 4+: Approx. 16 hours (*)
• WARM Level 1: Approx. 105 hours
• WARM Level 2: Approx. 78 hours
• WARM Level 3: Approx. 65 hours
• WARM Level 4: Approx. 52 hours

When connected to a USB power supply, Level 4 automatically operates at a higher cooling level "Level 4+". After the mobile battery is consumed, the cooling level will return to Level 4 and will last for approx. 2 more hours using the built-in battery.

No. The battery cannot be replaced.

Use a commercially available USB AC adaptor with overcurrent protection for safe operation, and also one capable of supplying an output current of 1A (1,000 mA) or more to have fast charging work.

Yes. However in the following conditions, charging may not work.

• When a mobile battery cannot distinguish between low current charging and charging completion, it might stop charging partway through.
• Charging with a PC will depend on your PC model, software, or settings.

Use a commercially available USB AC adaptor with overcurrent protection for safe operation, and also one capable of supplying an output current of 1A (1,000 mA) or more to have fast charging work.

Also, a mobile battery that support low current mode to avoid the problem of stop charging halfway.

Use one with an output of 1A or more with overcurrent protection and included USB cable.

The device battery can also be drained depending on the selected temperature setting level and airflow. Leave the device to charge for a while and then try again.

Charge the battery for at least 30 minutes and then try again. To charge the battery fully, it takes the time below.

For RNP-3 (For Hong Kong only)
About 100 minutes

For RNPK-4 (For Hong Kong only), and RNPK-5
About 170 minutes

For RNP-6T
About 120 minutes

For RNP-P1 
About 200 minutes

No, that is not possible.

The USB Type-C cable provided with the device will be ideal, and when using a commercially available USB cable, we recommend it to be an L-shape USB Type-C for wearing comfort.

The USB Type-C cable provided with the device will be ideal, and when using a commercially available USB cable, we recommend it to be an L-shape USB Type-C for wearing comfort.

The charging cable is not sold separately. A commercially available charging cable (USB Type-C) can be used.