Article ID : 00302585 / Last Modified : 07/12/2023Print

I'm having issues with my Xperia 5 IV compass (e.g., low accuracy, ineffective calibration, failure to update location in Google Maps)

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If your Xperia 5 IV compass (eCompass™) isn’t working properly, you may have trouble using location-based services such as Google Maps.

    The section below highlights some of the problems you may experience.


    Have you already tried enabling location services and/or performing either a factory data resetsoftware repair, or software update without success?

    We are aware of these issues with the Xperia 5 IV compass and are working hard to resolve them.

    Solution:

    A revision of the compass correction parameters will be implemented in Android 14 in addition to a firmware update expected at the beginning of 2024.