IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
A recent Spotify update might have caused this issue. If your Sony device can't use Spotify Connect, please confirm the following items:
- Make sure you are using a Premium Spotify account
- Ensure both devices are connected to the same Wi-Fi network
- Ensure both devices are updated with the latest software
If you can't establish a connection with Spotify Connect, you can first try and perform a factory reset. You can find the reset procedure explained in your product manual or help guide. If that does not resolve the situation, please get in touch with Spotify support.