IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
No Battery mode or unable to turn off the speaker when plugged in
If you're experiencing the following with your SRS-XG500 / XP500 / XP700 wireless speaker:
- It's connected to an electrical socket, but you're unable to turn off the speaker
- You can't use the speaker in battery mode
Luckily, you can quickly solve this situation by initialising the speaker.
How to initialise the SRS-XG500 / XP500 / XP700 Wireless speaker
While the speaker is turned on, press and hold the Play button and MEGA BASS buttons for over five seconds until the speaker turns off.