Sony Support

Article ID : 00261678 / Last Modified : 28/04/2021Print

My phone shows no network / no data connection after upgrade to Android 11

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Follow the procedure below if you have issues with no network / no data connection after the Android 11 upgrade.

    Check if the issue has been resolved before moving on to the next step.

    Restart your Xperia phone

    1. Press and hold the Power button.
    2. On the next screen, tap Restart. The device restarts automatically.
      • If the issue is not resolved after restarting your Xperia phone, follow the instructions below.

    Reset the APN configuration to the default setting

    1. Find and tap Settings.
    2. Tap Network & Internet → Mobile network → Advanced → Access point names.
    3. Tap the menu icon Dots menu icon on the top left of the screen → Reset to default.

    Reset all network settings

    1. Find and tap Settings
    2. Tap System → Advanced → Reset options → Reset network settings.

    Check the cellular network connection with a different SIM Card

    Perform a software repair

    1. To minimise data loss, remove your SIM card and SD card from your device before performing a software repair. Data on your phone’s internal memory (saved on your phone and not on your SIM or SD card) will be deleted when you perform a software repair.
      • NOTE: Back up any important data saved on your device's internal memory to a memory card or other non-internal memory. If you have any encrypted files stored on an SD card, remove the encryption to ensure you can access them after the reset. 
    2. Follow the steps below to perform a software repair using Xperia Companion. If you aren't sure how to use Xperia Companion, visit our FAQ: What is Xperia Companion and how do I use it?
      • Open the Xperia Companion software.
      • On the Home screen, tap Software Repair → Connect the device → Unlock the device → Press NEXT.
    3. Once the repair is complete, before you turn your phone on, re-insert the SIM card and SD card. Turn your phone on. Press and hold the power key for a few seconds before releasing it. Your phone is now ready to use.