Article ID : 00256225 / Last Modified : 05/01/2021

When the battery pack and/or AC adaptor are disconnected, the date and various menu item settings are not saved and return to the factory settings

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    The settings may return to the factory settings if the battery pack and/or AC adapter are disconnected before the camera is turned off completely. Turn off the camcorder and wait for the power indicator to turn off completely before disconnecting the battery pack and/or AC adapter.

    If the settings are not saved, even when the camcorder is turned off properly as noted above, the built-in rechargeable battery for the internal memory may have become completely discharged. Try charging the built-in rechargeable battery. If the issue persists, contact the Sony Service Center.